New file cannot be opened

Hello community,

I have a problem with Replay 360. I just recorded a new Video. If I'm opening it, the program says "This project is invalid or corrupt and cannot be opened..."

You will see in the attachment.

How can this be? It's not the first time that this happened. I used screen recording and a document camera.

I'm looking forward for your solutions.




7 Replies
Katie Riggio

Good morning, Christopher. I'm happy to help!

What causes the 'invalid or corrupt' error?

File corruption can happen in any software, and even when following all the recommended best practices. It's not just a software crash that could wipe out or damage project files; it could be a power outage, not working locally, a computer crash, or even just the size of the project file, as very large files have a higher risk of corrupting.

Since this is frequently happening, can I confirm where you're saving your Replay files? 

Check out these suggestions for managing Replay files. We also have these top tips to help reduce the risk of corruption!

Next steps:

  • Let's try this method to recover videos from the corrupt .replay file:

1. Download and install 7-Zip—a free extraction tool.

2. Right-click your Replay project file, scroll to 7-Zip, and choose Extract to <name of your project>. 

3. A folder with the same name will be created in the same location as your project file. Simply open it to see the extracted contents. (You won't be able to decipher or use some items.) 

4. Open the Replay folder and then the Media folder – your videos are stored there. You might need to change the file format for each video from *.bin to *.mpeg

Miranda Boswell

I am having a similar problem but different. I recorded 2 different presentations on the same day. The file for the first one is fine but the second one is giving me two pop ups that make no sense. The first one says "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Replay." and the second one says "This project cannot be opened. It's not a valid project file or it may have been created in a newer version of Replay." I am going to try the solution above when I get back from my recordings this afternoon as I have 9 more recordings to do in the next week and I want to make sure that I do not have this issue going forward. I will also be saving copies of the files on my external as a safety measure. Any assistance or insights as to why this may have happened and how to prevent it in the future would be appreciated. They were recorded the same day and stored in the same folder on the same computer. 

Leslie McKerchie

Thanks for contacting us and sharing that you're experiencing a similar issue, Miranda. 

Let us know your results after taking a look at the solution Katie shared above. Please keep in mind that you should be working with your files on your local drive.

If you need to work directly with our support team, you can reach them directly here.