Hello I am trying to publish my Replay project in video. On the other hand, the whole application closes suddenly at 28% of the download. My title is without spaces or characters and I try to save it on my deskstop. I do not know what to do. Thank you.
Thanks for reaching out! I understand that Replay crashes when you are publishing a video file. I’m happy to work with you to figure out why this is happening! I have a few follow-up questions regarding the situation so I can understand what you are experiencing a little better.
Which version of Replay are you using? I'm using version 2.23.24149.0
Is this happening with more than one file or is this the only one?
I’ve attached a Replay file that I created in Replay 360. I was able to publish the file to video successfully. Do you mind opening it on your end to see if you can publish it as well?
Also, would you be willing to share your file here or with our support engineers privately in a support case so we can troubleshoot the issue?
1 Reply
Hi Josiane,
Thanks for reaching out! I understand that Replay crashes when you are publishing a video file. I’m happy to work with you to figure out why this is happening! I have a few follow-up questions regarding the situation so I can understand what you are experiencing a little better.
I’ve attached a Replay file that I created in Replay 360. I was able to publish the file to video successfully. Do you mind opening it on your end to see if you can publish it as well?
Also, would you be willing to share your file here or with our support engineers privately in a support case so we can troubleshoot the issue?
I look forward to your response!