Published Replay file does not load in Review360

Feb 19, 2021


I have had problems all week with publishing Replay files in Review 360. When I publish a Reply file as a new version in Review (both 360 platforms), I receive an error message and the file cannot play. This has happened with 3 different files and I have ended up having to publish them as a new item in Review, but then I have lost all my versions in Review 360.

Replay version v2.22.18846.0

Articulate version 1.36.21289.0

Please help as I need to make sure I can publish these files on our webpage next week without any glitches!  I have attached a file with screen shots of the errors, would you like Replay files themselves?

Thank you.


2 Replies
Leslie McKerchie

Hi Belinda,

Thanks for sharing the details of what you are experiencing with your Replay 360 files and Review 360.

It sounds like you have done quite a bit of troubleshooting and I see that you also have priority support based on your Teams subscription so I've opened up a support case on your behalf. This will allow you to work 1:1 with a support engineer and you should be hearing from someone soon.

Belinda Cronau

Excellent! Thanks Leslie.

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