I have had problems all week with publishing Replay files in Review 360. When I publish a Reply file as a new version in Review (both 360 platforms), I receive an error message and the file cannot play. This has happened with 3 different files and I have ended up having to publish them as a new item in Review, but then I have lost all my versions in Review 360.
Replay version v2.22.18846.0
Articulate version 1.36.21289.0
Please help as I need to make sure I can publish these files on our webpage next week without any glitches! I have attached a file with screen shots of the errors, would you like Replay files themselves?
Thanks for sharing the details of what you are experiencing with your Replay 360 files and Review 360.
It sounds like you have done quite a bit of troubleshooting and I see that you also have priority support based on your Teams subscription so I've opened up a support case on your behalf. This will allow you to work 1:1 with a support engineer and you should be hearing from someone soon.
Sent from my iPhone
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2 Replies
Hi Belinda,
Thanks for sharing the details of what you are experiencing with your Replay 360 files and Review 360.
It sounds like you have done quite a bit of troubleshooting and I see that you also have priority support based on your Teams subscription so I've opened up a support case on your behalf. This will allow you to work 1:1 with a support engineer and you should be hearing from someone soon.
Excellent! Thanks Leslie.
Sent from my iPhone
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Please think about the environment before you print this message.
This email and any attachments may contain confidential, private or legally privileged information and may be protected by copyright. You may only use it if you are the person(s) it was intended to be sent to and if you use it in an authorised way. No one is allowed to use, review, alter, transmit, disclose, distribute, print or copy this email without appropriate authority.
If you are not the intended addressee and this message has been sent to you by mistake, please notify the sender immediately, destroy any hard copies of the email and delete it from your computer system network. Any legal privilege or confidentiality is not waived or destroyed by the mistake.
It is your responsibility to ensure that this email does not contain and is not affected by computer viruses, defects or interferences by third parties or replication problems.
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