Hi have done a 10 minute video demonstration and I previewed the output. When I hit publish replay crashed. This is not the first time. It gives me options to debug/close. Either way it closes nothing happens. Is there a possibility that I can retrieve my work.
I'm really sorry to hear that, Surya. Were you able to go through the repair steps Crystal shared? Have you run into any crashing after that? If so, I'd want to have you work one on one with our Support Engineers to take a look at what could be causing the crash.
I had the same issue (this is the 3rd crash). I managed to save it as a .replay file, but now Replay reads it as corrupt and it won't open. Is there something I should be doing differently in order to avoid these crashes? Replay seems to struggle with saving larger files and it has caused a lot of lost hours where I've had to redo screencasts.
Can I confirm where you're saving your Replay files, and what version of Replay you're using? And if you're able to share it, we'd love to take a look at that troublesome file. I'll be standing by!
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Hi there, Surya. I'm really sorry you're worried about losing that work. Were you able to save the Replay project? Do you still have the .replay file?
We can try a repair of Replay, and after completing it, try to publish again. Let me know what happens!
Apologies for the delayed response. I didn't save the .replay file. before saving, I tried to publish it and that crashed.
I'm really sorry to hear that, Surya. Were you able to go through the repair steps Crystal shared? Have you run into any crashing after that? If so, I'd want to have you work one on one with our Support Engineers to take a look at what could be causing the crash.
I didn't use replay during this period. I'll see, if I run into this again. Thank you so much Ashley for your support.
We're here to help, Surya. Keep us posted if you need anything else.
I had the same issue (this is the 3rd crash). I managed to save it as a .replay file, but now Replay reads it as corrupt and it won't open. Is there something I should be doing differently in order to avoid these crashes? Replay seems to struggle with saving larger files and it has caused a lot of lost hours where I've had to redo screencasts.
Welcome, James! Yikes, I'm really sorry about those crashes and the corrupt .replay file. We have some great suggestions for managing Replay files here.
Can I confirm where you're saving your Replay files, and what version of Replay you're using? And if you're able to share it, we'd love to take a look at that troublesome file. I'll be standing by!
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