Replay Files Won't Open
Jun 04, 2018
None of my Articulate Replay 360 files will open. After recording and saving the project, all of the files give a prompt saying "This project cannot be opened. I may have been created in a newer version of Replay." I just recorded them this morning in this same program. I haven't left my computer to run anti-virus or malware or go to sleep. At this point, I've sunk hours into these projects that won't open. Help!
12 Replies
Hi there Dylan,
Gosh, it sounds like you've spent a lot of time on these projects--I'm so sorry to hear they won't open! You did the right thing to open a Support Case. I see you shared a screenshot in that case, but would you also mind sharing one of the troublesome Replay files?
You can attach that file directly by using this link that is unique to your case. Our engineers will take a look and let you know what they find.
This is also happening to me with several files I recorded just today and this week. Is there any answer or solution to this? Thanks!
Welcome, Courtney!
I saw you also opened a Support Case – awesome stuff! Looks like my teammate, Ryan, was able to assist and also share steps on how to recover videos from a corrupted .replay file:
We also have some great suggestions for managing Replay files here!
Really glad to hear those steps helped you out, and I hope they also help others who stop by this discussion ☺️
Same is happening to me, but I'm now also getting the message that says "this file is not currently available for use on this computer." WTH?????
I can't extract. I can't open. I can't even copy the file to another location—all of this even after reboot. I worked on this for 6 hours last night. Why is this happening????
Guess I'm gonna have to revert back to Camtasia...??? Man I really don't wanna do that.
Hi Tonya,
I'm sorry you're in a bind! I've opened a support case for you so we can get this resolved as soon as possible. Keep an eye out for an email from our team!
Hi Guys,
Any idea on why this happens - so that we can try resolve ourselves?
I have had this occur with 3 Replay projects.
For whatever reason, 2 have started working again, but still cannot access the 3rd?
Kind regards,
Tim
Oh no, Tim! Sorry you're in a bind. There are a couple of things I'd like to check right off the bat:
Hi Tim,
For the other users in this discussion, it looks like there were a few different issues. Some of the files became corrupt, (we have some guidelines to prevent corruption here) and others were seeing Replay crash (which has been fixed in the latest update of Replay).
Can you share the Replay file for the 3rd one that isn't opening?
Guys, thanks for the responses.
Unfortunately I can't share the files - but I am working across 2 devices.
Having read Ashley's guide, I tried to access on the original device - and all files seem to work fine there.
Not ideal, but at least I can work around that!
Thanks,
Tim
Thanks, Tim for the update. Anything different between your two devices that may pinpoint the cause?
Hi Ashley,
Apologies for the delayed response!
Not that I am aware of - working between company desktop and laptop, both windows etc.
Seems to be ok when I use the original device so have just continued to do this!
Thanks,
Tim
Glad that you have a good working environment Tim and thank you for keeping us up-to-date.
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