Replay - not capturing whole screen

Aug 01, 2019

I'm trying to use Replay to capture screen and presenter video. I've moved the preview selection box to the area I want to record, but it only gets a portion of the selection box. Then I tried again using the full screen capture option, but it cut off the screen again. What is the fix for this?

7 Replies
Ashley Terwilliger-Pollard

Hi Beth and Carolyn,

We've had a few folks run into similar, and there are two tips I'd have you look into: 

  • Check the DPI/resolution of your screen. Use as close to 100% as possible 
  • If using two monitors, disable one monitor while recording.

Let me know if that helps, or if you're still running into trouble! 

Anne Gonzalez

I'm running into a similar issue. The first time I recorded, my video was full screen but my mouse clicks were off center. I followed advice here to adjust the scale of my display to 100%. That made my mouse clicks show up in the right place, but now there's a background bar around the browser even though that doesn't show up when I'm recording (that happens whether I change my resolution, disable second display, or whatever). Is there a good fix here?