Articulate 360 Replay won't capture everything on the screen

Articulate 360 Replay won't capture everything on the screen.  The screen was black except the webcam video part.  When I rebooted the laptop to start over, it captured everything on the screen but after I closed the Replay and then reopened the Replay, now it won't capture the screen.

 

 

1 Reply
Crystal Horn

Hey there.  That doesn't sound quite right!  Our first line of defense against quirky, inconsistent program behavior is to run a repair.

Can you give those steps a shot?  If you don't notice a difference, our support team will be happy to dive deeper into what's happening on your side.  Keep me in the loop!