Replay - Recorded Screen Area Issue

Sep 05, 2018

By K L

I have read the old post with this issue. The Replay records a different screen area than where you place it to record. I have a 15" laptop screen and it is set to 125% display, BUT my two side monitors are at 100% and these are where I record with Replay. I still have the issue even after opening Replay on a monitor set at 100%. If I change my 15" screen to 100%, then everything is too small for me to work on and yes I have contacts and they are up to date.

Is there any other way around this? I have other software that will do the job but would like to switch everything to Articulate. If this is not possible when using Articulate with my current monitor settings, then I will have to stay with my other software vendor. Not sure why theirs will work and Articulate will not.

Thanks for your time.

6 Replies

Alyssa Gomez
Staff

over 5 years ago09/06/18 at 6:50 pm (UTC)

Hi there Keith!

So sorry for the trouble. We generally recommend using a Windows Display setting of 100%, but I know you mentioned that's not an ideal setting for you.

Would you mind sharing a screenshot or a video of what you see when you record using the 125% setting? Also, are you using Replay 1 or Replay 360?

Brian Miller

over 5 years ago10/24/18 at 8:21 pm (UTC)

I have a somewhat similar issue. I have a Surface laptop (the Surface Book) connected to a secondary monitor. I tried to record the screen on my external monitor. I was able to record voice, video of my smiley face, but the screens were not captured. A coworker suggested that it may have something to do with the secondary monitor. I did see the resize "grab window" on the external monitor .. I was able to resize it around my browser window, but the screen capture was not "captured". I can see both the A and B track in my Replay desktop, but the A track is "black or blank".