Just spent 4 hour synchronizing custom slides to a presenter video, to find out that the source file i've saved won't open.
The error reads "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Replay". The same error i've found in a 2 year old thread, which apparently hasn't been fixed yet? Any way to guarantee that this won't happen again with future projects?
Hi Pieter, and I'm really sorry to hear you're getting that error message.
Can you try making a copy of the Replay file in File Explorer and renaming it? Also, if it isn't saved somewhere on your C: drive, try copying it over to that local drive.
Did you ever publish the Replay file so that you have an .mp4 to use in your project?
File corruption is unpredictable, and there's no straightforward way to determine what causes it. We came up with some tips to help you in the future.
Let me know if any of those ideas make a difference.
I had experienced the same error yesterday. However, a day later, somehow I was able to open the replay file with no error. I had published the file, so I had that, but this is frustrating and made me wonder if I had done something wrong. The tips indicated in the earlier post are helpful to reinforce that what I already do to prevent file corruption is valid. However, this may be an issue that needs to be reviewed by your technical experts. Thanks!
Sorry that happened to you, Hollie! I'm glad to hear the file eventually opened for you without an error. It sounds like you're already following our best practices, so you're welcome to share your file with our team to have a closer look. They're available 24/7 to assist!
In case it helps the troubleshooting process, I wanted to Articulate know it just happened to me as well. No crashes, power outages, etc. when I was working. Everything appeared normal until I went to load the file again. I'm just getting started on Replay and didn't realize there were issues here. Thanks for the best practices: will follow those in the future.
Thanks for sharing your experience with us, and I'm sorry it's been a bit bumpy. If it happens again, I think it would be worth reaching out to our Support Engineers here to see if there's something under the hood that's causing the problem.
I was working locally, but then moved the saved file to our company Google Drive to share it. Honestly, I don't know how we'll be able to collaborate on our work without going online with our storage. Is there an articulate solution that I'm missing?
Well, I do know how to collaborate quite effectively, thank you. I just don't know how to do it given Articulate's cloud-exclusive limitations for Replay. I think it may work to zip and post to the network. That's the only possible solution I am seeing in the documentation. I'll give it a try. Thanks, Leslie!
Ok, what am I missing? Working on a long replay video (90 minutes), took forever to save and now can't reopen the file. Getting the same message as users above. Am working locally. Help!
So sorry you're hitting this snag. Do you see that error on all Replay files or one in particular? If you're able to share it with us here (or privately with our Support Team) we're happy to test it to try to narrow down the cause.
I'm getting the same error Ann. Working locally. I have uninstalled and reinstalled Replay. I have tried on a brand new project. Still getting the project is invalid message.
Thanks for letting us know what's going on, and I'm sorry for the headaches. I see you're working through this with Gren; you're in good hands! She recently requested copies of your Replay project files. Let me know if you have any trouble sending those files to her!
Any update on this 5+ year old issue? A member of my Articulate Team is going through this on every replay file she creates and I can't open the file (and get the same error message) regardless of how she shares with me. I advised saving as a local file rather than a shared or cloud drive, no luck. Seeing multiple threads with this complaint, but no fix....please advise as my poor co-worker is shattered to keep wasting hours of work with this result.
Hello - I'm working off the trial (so new version?) and getting the same error as found in this comment string. I'm working off files that are saved locally (C: drive). It was originally a large file that I divided up. I've tried 6 different times and get the same error message. Once I save, close and then reopen for the first time, I get "This project is invalid or corrupt and can not be opened. I may have been created in an earlier version of Replay."
I'm sorry you've hit this error too! From here, I want to enlist one of our support engineers to help troubleshoot. Is it possible to share your file privately here? Once we test things on our end, we will reach out with the next step!
20 Replies
Hi Pieter, and I'm really sorry to hear you're getting that error message.
Can you try making a copy of the Replay file in File Explorer and renaming it? Also, if it isn't saved somewhere on your C: drive, try copying it over to that local drive.
Did you ever publish the Replay file so that you have an .mp4 to use in your project?
File corruption is unpredictable, and there's no straightforward way to determine what causes it. We came up with some tips to help you in the future.
Let me know if any of those ideas make a difference.
I had experienced the same error yesterday. However, a day later, somehow I was able to open the replay file with no error. I had published the file, so I had that, but this is frustrating and made me wonder if I had done something wrong. The tips indicated in the earlier post are helpful to reinforce that what I already do to prevent file corruption is valid. However, this may be an issue that needs to be reviewed by your technical experts. Thanks!
Sorry that happened to you, Hollie! I'm glad to hear the file eventually opened for you without an error. It sounds like you're already following our best practices, so you're welcome to share your file with our team to have a closer look. They're available 24/7 to assist!
In case it helps the troubleshooting process, I wanted to Articulate know it just happened to me as well. No crashes, power outages, etc. when I was working. Everything appeared normal until I went to load the file again. I'm just getting started on Replay and didn't realize there were issues here. Thanks for the best practices: will follow those in the future.
Hey Ben,
Thanks for sharing your experience with us, and I'm sorry it's been a bit bumpy. If it happens again, I think it would be worth reaching out to our Support Engineers here to see if there's something under the hood that's causing the problem.
Hey Ben,
Thanks for chiming in to share your experience with the community.
Curious if you were not working locally or what you feel like the underlying issue for you may have been based on the best practices shared above?
I was working locally, but then moved the saved file to our company Google Drive to share it. Honestly, I don't know how we'll be able to collaborate on our work without going online with our storage. Is there an articulate solution that I'm missing?
Thanks, Alyssa.
Hey Ben,
You mention not knowing how to collaborate and I wanted to share our documentation here specific to Replay.
I see that you're an Articulate 360 Teams member, so I also wanted to share this article about Teams Collaboration.
Hope that helps :)
Well, I do know how to collaborate quite effectively, thank you. I just don't know how to do it given Articulate's cloud-exclusive limitations for Replay. I think it may work to zip and post to the network. That's the only possible solution I am seeing in the documentation. I'll give it a try. Thanks, Leslie!
Yes, a great reminder that sentence structure is important. I apologize Ben, but glad you knew what I meant :)
Just let us know if you need anything further.
Ok, what am I missing? Working on a long replay video (90 minutes), took forever to save and now can't reopen the file. Getting the same message as users above. Am working locally. Help!
Thanks for joining the community, Ann!
So sorry you're hitting this snag. Do you see that error on all Replay files or one in particular? If you're able to share it with us here (or privately with our Support Team) we're happy to test it to try to narrow down the cause.
Looking forward to helping!
I'm getting the same error Ann. Working locally. I have uninstalled and reinstalled Replay. I have tried on a brand new project. Still getting the project is invalid message.
Hi Amy,
Thanks for letting us know what's going on, and I'm sorry for the headaches. I see you're working through this with Gren; you're in good hands! She recently requested copies of your Replay project files. Let me know if you have any trouble sending those files to her!
Any update on this 5+ year old issue? A member of my Articulate Team is going through this on every replay file she creates and I can't open the file (and get the same error message) regardless of how she shares with me. I advised saving as a local file rather than a shared or cloud drive, no luck. Seeing multiple threads with this complaint, but no fix....please advise as my poor co-worker is shattered to keep wasting hours of work with this result.
Hi Brian,
I see that your colleague Allison is working directly with Annie May on our support team.
Thank you for the rapid response, we appreciate it!
Hello - I'm working off the trial (so new version?) and getting the same error as found in this comment string. I'm working off files that are saved locally (C: drive). It was originally a large file that I divided up. I've tried 6 different times and get the same error message. Once I save, close and then reopen for the first time, I get "This project is invalid or corrupt and can not be opened. I may have been created in an earlier version of Replay."
Welcome to E-Learning Heroes, Kristine! ⭐️
I'm sorry you've hit this error too! From here, I want to enlist one of our support engineers to help troubleshoot. Is it possible to share your file privately here? Once we test things on our end, we will reach out with the next step!