10 Replies
Lauren Connelly

Hi Karrie!

May I ask what type of image file causes this issue? 

Replay supports these file formats:

  • BMP
  • JPEG
  • JPG
  • PNG

We don't have an open bug report for this issue, so there might be some specifics in the file that we need to dig into. Would you mind sharing the images with me, so that I can import them on my end? You can either share them in this discussion using the "add attachment" button or sharing them privately by using this link.

Ren Gomez

Hi Karrie,

Thanks for sharing that image! I came across the same issue when inserting into Replay 360. I opened it into PowerPoint, saved as a .jpg, and imported it correctly into Replay 360. You can find the edited image attached!

One thing I noticed when importing to PowerPoint is that it showed up in portrait mode, but the "top of the image" was actually the right side. It makes me think that's how Replay is recognizing it and causing it to rotate.

I'll do some internal digging to see if Articulate products rotate the image by default, but in the meantime, you can use a tool like PowerPoint to correct the orientation.