1 Reply
Ashley Terwilliger

Hi Vikki, 

Sorry you've run into this issue with video orientation in Replay! It happens based on how a video that's recorded on a mobile device usually contains "rotation metadata" which looks something similar to this.

The rotation metadata represents degrees, and has four possible values: 0, 90, 180 and 270. This data is used by applications such as Replay to display the video the way it was shot, Portrait or Landscape. However, some applications such as Windows Media Player ignores this metadata and plays portrait videos as landscape. 

The most effective way of fixing this is by re-encoding the video files using Storyline. Storyline can rotate video files and re-encode them during publishing. Just create a new SL project and insert the video files - each video files should have their own individual slide. Then, edit the videos to rotate them, then publish the project to Web or publish for MP4 (if using Storyline 360). If you publish to Web you can then copy the media files from the published output folder (story_content).