In the recent Articulate update, it allows individuals to select an accessible text option in the published presentation.
We have experienced a problem when using a the 'Helperbird' Chrome extension screen reader, which is recommended, as it doesn't change the font text within the presentation. The content is published within a Moodle platform and wondered if this was an issue when using Moodle, or could it be a bug with the new update?
My name is Robert James. The founder of Helperbird. If you think this is a Helperbird issue. I would love for you email me at robert.gabriel@helperbird.com and I will get this sorted :)
I would like to know the solution to this as well. I'm not sure if it's an issue with Helperbird or Storyline but I have tested the Helperbird chrome extension on my courses locally, in articulate review, and through our LMS and the text in my course doesn't seem to change. Every other text in the website except the course texts updates.
I am having a similar problem. For one of my courses, when you use number bullets, after the course is published and you select the accessible text option in playback all of the items on the list have the number of the first item. For example, if I have a list that starts with one and goes to 6, all 6 items will have the number 1 in accessible text. We are using Non Visual Desktop Access (NVDA) - NVDA v 2020.3 reader. Has anyone else had this issue? Is there a fix? Thank you for your help.
I don't see that we've heard from Dominic, which might mean they've already found the fix! With your permission, I'd like for our team to take a look at the course to see why the text isn't changing. You can share your .story file with us by using a support case.
It sounds like when the accessible text option is turned on, then all of the items are read with the number one rather than one through six. I haven't noticed a similar issue on my end. Are you finding this within a specific browser or every browser?
Additionally, I know the latest version of NVDA is 2020.4. I'd recommend updating NVDA to make sure you're using the latest version.
We still have a problem and would appreciate further support.
Do you require the story file?
Thanks
Dominic
Dominic Knowles
Learning Resources Developer
Q6, Quorum Park
Benton Lane, Newcastle Upon Tyne
NE12 8BT
ncfe.org.uk
NCFE is a charitable company registered in England and Wales.
Company Number 02896700 | Charity Number 1034808
.
Sorry to hear you're still running into this! Feel free to share your .story file with our team here. We'll reach out with a next step once we review your file!
Also, it looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
I also have this issue. The fonts on other websites can be changed with Helperbird, but not Storyline content. I have the accessible text option enabled.
I had published for Web (running locally) and Review 360. It doesn't work for me on either of these. But I've just tried uploading my web version to a web server and then it does work! Thanks for the tip. I haven't tested it in an LMS yet.
Is the reason it doesn't work on Review because it's loading in a frame? If so, I guess that could be an issue for any LMS that does the same, but should be OK if the content loads in a new window/tab.
I only have the free version of Helperbird, so I can't test changing the font colour and other Pro features. Has Articulate done any testing with Helperbird? I believe it's a widely used accessibility tool, especially for dyslexic users.
I am having the same issue when I have a bulleted list - it changes all the numbers to 1. This happens in 360, and published to web or LMS.... Are you working on this bug?
Since this is an older thread with different topics being discussed, I want to get additional information on what you're experiencing, so I can help you troubleshoot. My understanding is that you:
Publish a project with a numbered list to web, LMS, or Review 360.
When testing in those environments and turning on Accessible Text, all the numbers become "1".
Are there any active examples of using S360 accessible text with a plugin such as Helperbird? I have tried several times now to publish a very basic course (essentially just a slide with a text box), launch from SCORM Cloud in Chrome and then use Helperbird to modify the text, but nothing happens.
As stated by previous users, everything else changes, but nothing within the Storyline course does, and it certainly doesn't work the way it does on the example page showing accessible text functionality.
Awesome! Your example works perfectly when I upload it, as does now (oddly) my own example and the actual project I need it to work with. I'm on a different PC now, so I wonder if there is some plugin or setting in the browser on the other PC preventing Helperbird from fully accessing the course. Thanks for your help!
Hi. One other thing that would be useful to know is if there is a way to keep the size of text relative when Helperbird is on. So at the moment when I switch it on the size of all text looks about the same, whether it is Heading1, Heading2 or Normal text, but it would be better if they resized differently, so Heading1 was still bigger than Normal, and do on, Does Storyline accessible tex do this?
I'm hoping that Robert will be able to chime in to offer his assistance here. I do not see that behavior on any site when examining H1, H2, and Normal text, so I'm not sure that it's an expected feature of Helperbird.
22 Replies
Hey Dominic,
My name is Robert James. The founder of Helperbird. If you think this is a Helperbird issue. I would love for you email me at robert.gabriel@helperbird.com and I will get this sorted :)
Hope you have a great day.
I would like to know the solution to this as well. I'm not sure if it's an issue with Helperbird or Storyline but I have tested the Helperbird chrome extension on my courses locally, in articulate review, and through our LMS and the text in my course doesn't seem to change. Every other text in the website except the course texts updates.
I am having a similar problem. For one of my courses, when you use number bullets, after the course is published and you select the accessible text option in playback all of the items on the list have the number of the first item. For example, if I have a list that starts with one and goes to 6, all 6 items will have the number 1 in accessible text. We are using Non Visual Desktop Access (NVDA) - NVDA v 2020.3 reader. Has anyone else had this issue? Is there a fix? Thank you for your help.
Hello Jerico!
I don't see that we've heard from Dominic, which might mean they've already found the fix! With your permission, I'd like for our team to take a look at the course to see why the text isn't changing. You can share your .story file with us by using a support case.
Hello Ron!
It sounds like when the accessible text option is turned on, then all of the items are read with the number one rather than one through six. I haven't noticed a similar issue on my end. Are you finding this within a specific browser or every browser?
Additionally, I know the latest version of NVDA is 2020.4. I'd recommend updating NVDA to make sure you're using the latest version.
Thank you for troubleshooting this issue with us!
This post was removed by the author
Hi Lauren
We still have a problem and would appreciate further support.
Do you require the story file?
Thanks
Dominic
Dominic Knowles
Learning Resources Developer
Q6, Quorum Park
Benton Lane, Newcastle Upon Tyne
NE12 8BT
ncfe.org.uk
NCFE is a charitable company registered in England and Wales.
Company Number 02896700 | Charity Number 1034808
.
Hi Dominic,
Sorry to hear you're still running into this! Feel free to share your .story file with our team here. We'll reach out with a next step once we review your file!
Also, it looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
I also have this issue. The fonts on other websites can be changed with Helperbird, but not Storyline content. I have the accessible text option enabled.
Hi, Dayn.
Thank you for reaching out!
Let me ask you a few questions to narrow down the issue:
Hi Maria
I had published for Web (running locally) and Review 360. It doesn't work for me on either of these. But I've just tried uploading my web version to a web server and then it does work! Thanks for the tip. I haven't tested it in an LMS yet.
Is the reason it doesn't work on Review because it's loading in a frame? If so, I guess that could be an issue for any LMS that does the same, but should be OK if the content loads in a new window/tab.
I only have the free version of Helperbird, so I can't test changing the font colour and other Pro features. Has Articulate done any testing with Helperbird? I believe it's a widely used accessibility tool, especially for dyslexic users.
Thanks for your help!
Hi, Dayn.
Thank you for the additional details, and I'm glad it worked when tested on the web server!
We have a bug reported where the Accessible Text is not working in Review 360 or on the local machine.
I've connected this discussion to the bug report, and I'll be sure to come back to update you when I have some news.
In the meantime, here's more information on how we identify and tackle bugs.
I am having the same issue when I have a bulleted list - it changes all the numbers to 1. This happens in 360, and published to web or LMS.... Are you working on this bug?
Hi, Theresa.
Since this is an older thread with different topics being discussed, I want to get additional information on what you're experiencing, so I can help you troubleshoot. My understanding is that you:
Is that correct?
I attempted to reproduce this on my end, but I didn't experience this behavior you described (I tested it in Microsoft Edge and Google Chrome). Are you comfortable sharing your project (.story) file either publicly here or privately through a support case so we can investigate what's happening?
Are there any active examples of using S360 accessible text with a plugin such as Helperbird? I have tried several times now to publish a very basic course (essentially just a slide with a text box), launch from SCORM Cloud in Chrome and then use Helperbird to modify the text, but nothing happens.
As stated by previous users, everything else changes, but nothing within the Storyline course does, and it certainly doesn't work the way it does on the example page showing accessible text functionality.
Can anyone shed light on this for me?
Hello Alchemist Learning Transformed!
Here is a published slide that is working for me in Helperbird for you to test.
I tested a couple of text options, and here's the process that I used:
In Helperbird:
In published Storyline course:
This is working as expected for me. Please share if this works for you or if you're using other features that I can take a look at.
Hi, thanks for this. Could you share the file so I can try it in SCORM Cloud?
Sure. I've republished it for LMS; my uploaded course is here.
The zipped published output is attached at your request.
Hi Leslie,
Awesome! Your example works perfectly when I upload it, as does now (oddly) my own example and the actual project I need it to work with. I'm on a different PC now, so I wonder if there is some plugin or setting in the browser on the other PC preventing Helperbird from fully accessing the course. Thanks for your help!
Well, that's great news! I'm glad I could help.
Hey everyone,
My name is Robert James. An engineer at Helperbird, if their is anything we can do to help just let me know :)
Hi. One other thing that would be useful to know is if there is a way to keep the size of text relative when Helperbird is on. So at the moment when I switch it on the size of all text looks about the same, whether it is Heading1, Heading2 or Normal text, but it would be better if they resized differently, so Heading1 was still bigger than Normal, and do on, Does Storyline accessible tex do this?
Hi Alchemist Learning Transformed,
I'm hoping that Robert will be able to chime in to offer his assistance here. I do not see that behavior on any site when examining H1, H2, and Normal text, so I'm not sure that it's an expected feature of Helperbird.