Activation issue / Error

I was able to activate by right clicking and running as administrator... however this same message appears while launching Storyline as a user , and I have to close. so while I am active , I still cannot work  :-(

Welcome to E-Learning Heroes, Jim!

Sorry to hear about the trouble you're running in to with this. I'm happy to hear you were able to get the software activated.

Was the software installed with administrative privileges? In order for it to run properly, the user account that installs the software needs to have admin rights. 

Are you able to use the same method you used to activate to work in Storyline (right-clicking and running as an admin)?

Ill try , thanks... I do have admin rights but ... hmmm, I launched with right click and it worked but opened as if it was a trial and asked for the license key, I pasted it in and re-registered, then was able to work... should I uninstall and re-install?  Not thinking that re-activating everytime I launch is correct?

I know this is a little thing, But I just battled with our management and up through our IT department to get 2 copies approved and after selling to directors on the potential value of SL for our engineering elearning solutions, (after using Studio for years and fighting the "why not Captivate" naysayers the whole time) I really need to have thhis work ... Help?

Hi Jim,

You're completely correct - you should not see the activation prompt each time. I'm curious why this is happening, too. 

It may be a good idea to reinstall the software. However, a normal reinstall may not resolve this, since it seems related to permissions.

Please follow the troubleshooting steps outlined the following support article:

Unexpected or erratic behavior in Storyline 

If the issue continues, are you able to create a new user account on the machine? Or do you have an IT department that may be able to help you set one up? 

If you've tried all of this and still run into problems, please go ahead and submit a support case with us:

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.

Thanks again, Jim! Hopefully we can get this all cleared up for you quickly.

Christine

Christine,

I followed the Eratic behavior fix for Win 7 and so far things apear to be OK ,

I guess I have to produce stuff now.

I do appreciate your responses and look forward to being a complete pest for a while

Jim

spoke too soon,

I restarted after resetting my UAC back to notification, (the Erratic fix said to turn them off temporarily) and the error message returned

:-(

Not sure the implication of turning this off for everyday use

Hi Jim,

Well, it's not the best news, but it's progress

At least that helps confirm that the UAC is part of the problem, or the root of the issue. 

Have you had a chance to contact our support team about this? If so, can you share the case number with me so I can keep an eye on the troubleshooting for this issue? 

Thanks Jim,

Christine

Christine,

I submitted a request to the support team, Case # 00327928

Hope we can figure this out

Jim

Looks like we got it, Jim! Thanks for the information.

I see that Gren has already been assigned to the case, so you should hear from him soon. I'll also keep an eye on the progress and follow up with you here.

Thanks!

Christine