Storyline not playing in LMS

We recently implemented SuccessFactors LMS and I am having difficulty getting our Storyline courses to play in LMS.  They play fine outside of LMS, but when I try to launch in LMS, I get an error message "unable to acquire LMS API."  Is anyone familiar with SuccessFactors LMS and what might be causing this error message?

5 Replies
Ashley Terwilliger-Pollard

Hi Christie and welcome to Heroes! 

Have you checked with the Success Factors Support to see if you need to publish in a particular way (SCORM 1.2, SCORM 2004, Tin Can API or AICC)?  When you choose publish to LMS, you'll see those options at the bottom of the publish window: 

You may also want to review this article on troubleshooting common LMS issues.