Error message when trying to preview in Storyline 3

Feb 14, 2019

I recently changed laptops at work and continuously receive an error message when trying to preview a project. (The one which asks me to send the error report). This includes previewing a brand new project which is completely blank - just one white slide.

Please advise.   

10 Replies
Crystal Horn

Hi there, Mark.  Since this issue is happening across the board on your new machine, here's what I recommend:

If you've confirmed the above steps and are still getting the error message, please connect with our support engineers.  Let them know you've looked at the above information, and they'll take it from there!

Ashley Terwilliger-Pollard

Hi Mark,

Yes, Storyline 3 still relies on Flash for authoring, specifically in the Timeline preview and player properties preview. It still needs to be installed on your computer per the system requirements here. 

Is the error message you're seeing the general "Storyline encountered an error and needs to close", or something more specific?

Katie Riggio

Hi there, Mark. Appreciate you giving Crystal's handy pointers a try!

I hope you don't mind, but I've opened a case with our Support Engineers on your behalf so that we can help get you up and running!

They're rockstars at finding the cause of this error and will share some next steps to try. Look for an email from soon, and I'll follow along!

Katie Riggio

Oh no! Sorry to hear you're still at this roadblock, Mark.

I'm going to share this extra detail with Miker so that we can explore some next steps. In addition to the troubleshooting steps, I see he also shared steps on how to pull system logs from your machine. Let us know if you need a hand!

He'll delve into your diagnostic logs and let you know his findings. Talk soon!

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