I am creating a story where music and/or videos are being added to the base layer and continue to play as it goes through the different layers.
The system works well until the user clicks on the player's pause button, at that moment the lesson stops but the video or music continues rolling. How can I stop either one of these when the end user clicks on pause while watching one of the layers?
I experienced the same result when trying the background option for music.
I see that you've already opened a support case and connected with my colleague Robert. Great call! It looks like Robert replied to your e-mail with some feedback and a sample file you can use as a reference.
We'll continue this conversation over in your support case.
I'm sorry that the email did not reach you yet. I can confirm that Robert sent it on July 20 using the email address used in your Articulate subscription. Kindly check your spam or junk folder, just in case it is there.
In the meantime, I will put a note in your support case to let Robert know that you have yet to receive his response. Also, please ask your email admin to add support@articulate.com to your allowlist as needed.
We're standing by to help resolve your support request as soon as possible!
3 Replies
Hi Juan!
I see that you've already opened a support case and connected with my colleague Robert. Great call! It looks like Robert replied to your e-mail with some feedback and a sample file you can use as a reference.
We'll continue this conversation over in your support case.
Steven, I have not received any emails yet, I am not sure if this was sent somewhere different than my email address, can you please confirm? Thanks
Hi Juan,
I'm sorry that the email did not reach you yet. I can confirm that Robert sent it on July 20 using the email address used in your Articulate subscription. Kindly check your spam or junk folder, just in case it is there.
In the meantime, I will put a note in your support case to let Robert know that you have yet to receive his response. Also, please ask your email admin to add support@articulate.com to your allowlist as needed.
We're standing by to help resolve your support request as soon as possible!