All images disappeared
Jul 29, 2014
Hello,
This morning when I was working on my storyline file, all of a sudden the images disappeared.
The strange thing is that I can still see them in the thumbnails, but when I go to the actual slide they no longer appear.
Stranger still, they still to have been remplaced by a transparent image, because I can still click on them ...
This is extremely problematic because I either have to re-insert all my images, or go back to a previous version of my file and re-do all the work that has been done in the mean time.
I have attached a sample of my Storyline file.
Has this ever happened to anyone? Do you know how to resolve this issue?
Thanks!
Allison
58 Replies
Ashley,
I've got an instance of it with Storyline 2. We're up against a tight timeline so rebuilding from scratch isn't an option. With those cases that you have seen with Storyline 2, what was the best/most successful option for making sure the file doesn't continue to corrupt or hide images from us?
Thanks :)
Hi Tiffany,
Sorry to hear you've run into this issue - and I know you mentioned being on a tight timeline, but I'd also like to have our team take a look at it. Can you send it along to us here?
As far as preventing file corruption, the general guidelines here are worth confirming that you're working within.
There may still be a working version of your project in your temp files. Here's how to check:
Quick fix. Copy all slides on new scene from different storyline file. Don't copy the entire scene, just the slides into a new scene,
Thanks Wayne for sharing that idea here as well, and I'm happy to hear that solution worked for you!
On the working locally point - I save my storyline files locally but do access assets on a network drive. Should I copy the assets to my local drive before inserting, too?
Hi Christina,
I would also look at using local assets as linking to them from the network drive could cause similar issues based on latency and if the assets were moved within the network. Have you run into a specific problem with your course? If so, we'll be happy to take a look at the .story file and just let us know what is going wrong with it so that we can dig in a bit deeper.
Thanks, @Ashley. I have a pretty image heavy course of 50 slides with multiple layers and it corrupted as originally described in this thread. Importing didn't do the trick this time. I've now moved my assets to my local drive and reinserted them into the course from there so hopefully that will mitigate the risk of it happening again somewhat. I'm still using SL1 - has this bug been seen in Storyline 360 at all?
Hi Christina,
Thanks for popping back in with an update. We do recommend that you work with local project files with Storyline 360. You can read our reason for that, and other tips for managing project files right here. Unfortunately file corruption can happen, even in the best software, and even if you’re following all the recommended best practices. It’s not just a software crash that could wipe out or damage project files; it could be a power outage, your computer crashing, or even just the size of your project file, as very large files have a higher risk of corrupting.
Be sure to let us know how you make out after you re-insert the images, and we're here to help if you encounter any roadblocks along the way!
Another update - this file really doesn't like images! But I've found that sometimes when it LOOKS like it's corrupted, I can get an image back by moving it forward/back on the timeline. when I move it back to its original place, it displays normally again. In case that's useful to anyone!
Glad you've got a method to get them back Christina and thanks for sharing here.
Has anyone been able to resolve this issue? I am having this experience with my graphics in a newly created Storyline2.
Hi Karina!
Are you finding that your images are visible on the slide thumbnail but they've become "invisible" on the slide itself? Is it possible that your Storyline file or your images are saved somewhere other than you local hard drive? Saving your files to a network or USB drive can cause problems, so you'll want to move your files to your C: drive if they aren't saved there already.
If that doesn't seem to help, you could try importing the slides into a brand new file, since there may be something corrupt in the original file. File corruption can happen, even in the best software, and even if you’re following all the recommended best practices. To be ready if it happens, follow these important tips.
im in storyline 2 and this has occurred twice for me. No solution yet.
Right - as far as I know there is no solution yet. However...... I have found that......If I don't just walk away from the project then come back and work on it - this seems to help - so I have gotten into a habit of closing out each time I am done.
Karina,
When you replied to the message, your email signature with all of your contact information was attached. You may want to edit the post to delete that.
Hi Dharmesh,
Thanks for chiming in here. Let's get this sorted out. 🙂
Yes I am working on a local hard drive, and when you ask 'importing slides into a new file?" Do you mean, the Import from a storyline template option? If so the answer is no, this is not a template file. I can remove the graphic (because what you get is a box outline without a graphic in it - but is shows on the timeline as if a graphic is there), so... you can remove it - try to reimport it and it only imports a box outline - not the graphic - storyline 'thinks the graphic is there' you see it in the timeline, and can add animation to it - but there is nothing there. The options are to rebuild the project and then you can import, or to copy and paste the graphic from the graphics file into the project and then the graphic is there. That being said, at times this newly cut and pasted graphic will also disappear. That is why this is so frustrating, as it happens without consistency, and not on every slide, without a common denominator on the slides that it does occur on. I have wondered if there was some corruption in the program itself!
Hi Karina,
Thanks so much for those details, and I'm sorry this is giving you headaches.
Here's how you can import the slides into a new file:
If those steps don't help, send us your file using this form, and we'll reach out after we've tested it. Our support engineers are available 24/7 to assist!
I've followed all of the recommended steps in this thread and filed a support ticket. None have helped. I've spent 8 weeks on a course that is way overdue and when published, none of the images appear.
As an FYI on my course, I've saved back up versions and they are all impacted. I also followed the steps to rename a temp file and the images still don't appear. I'm using Storyline 360 and am not sure of the repair steps for this version.
Hi Lu,
I'm sorry to hear about the issue you've run into with your images disappearing. I saw you're working in a Support case with Renson, so I'll touch base with him as he shares some more troubleshooting steps to resolve it.
Here are the steps to repair Storyline 360 in the meantime. Also, was this a file created in storyline 360 originally or upgraded from Storyline 1 or 2? That would be helpful info for Renson!
Hi Ashley, thank you for your response. The course was originally built with Storyline 360. I had a bit of a crash while working in the course and that may have caused a corruption because the last half of the course didn't have problems with the images or audio. What was interesting is that even when I started a brand new project and tried to insert the images and audio files, they would also not appear or play. I followed another person's suggestion to rename the media files and that allowed me to change out the image files, so I have been successful in getting my course published. It would be helpful to know what might have caused it since there seems to be many people having the issue over the years. I will go ahead and repair Storyline to see if this prevents future problems. Thank you!
Thanks, Lu for that update! I saw that Renson was also able to test your file and determined that it was corrupt as well. Identifying the cause of file corruption is tricky, if not impossible at times, but it does sound like the naming of the media files could be connected? This article has some reminders on how to prevent corruption, and the section on file names and paths would apply to files outside of Storyline even.
I see that this is a 2 year old issue, however it just happened to me. Using Storyline 2. I see all the images on the left and none on the right.
Hi Rise Final,
Happy to try and help you resolve this!
First, is your file saved to your local hard drive? If so, try importing the slides into a new Storyline file.
If that doesn't help, share your file with our team by clicking here. We'll take a closer look!