All images disappeared


This morning when I was working on my storyline file, all of a sudden the images disappeared.

The strange thing is that I can still see them in the thumbnails, but when I go to the actual slide they no longer appear.

Stranger still, they still to have been remplaced by a transparent image, because I can still click on them ...

This is extremely problematic because I either have to re-insert all my images, or go back to a previous version of my file and re-do all the work that has been done in the mean time.

I have attached a sample of my Storyline file.

Has this ever happened to anyone? Do you know how to resolve this issue?



56 Replies
Ashley Terwilliger
Leslie McKerchie

Hi Rise,

Thanks for reaching out and for sharing an image of what you are experiencing.

I'd be happy to help you out.

Hi Cleona,

I'm not sure if you saw Leslie's response that was just a couple weeks ago. Did you already try those steps and confirm that you're not running into any elements of corruption? 

Leslie McKerchie

Hi Cleona,

As you can see from the conversation here, this has been a difficult one to replicate and track down.

We certainly still advise being sure that you're working locally on your software, project files, and assets.

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should certainly conduct a repair of your software.

If you need us to take a look, feel free to share the .story file with our team here.