ALL published courses video freezing after about 1m15sec

Jun 16, 2021

This something I've never seen before. Several of my associates and myself, all on Storyline v. 3.51, are seeing both new and updated courses freeze up after playing for just over a minute total course duration. The length of the video doesn't seem to matter. One blank slide + one slide with embedded video + all default publish settings directly to Articulate review and it freezes.
https://360.articulate.com/review/content/990fd2e2-ef8e-4527-9344-1c9ab82d03c7/review

2 Replies
Lauren Connelly

Hello Andres!

I just viewed the Review link, and I don't see the video freezing. I'm viewing the course in Chrome Version 91.0.4472.106 (Official Build) (x86_64).

Do you see this behavior in all browsers or just a specific one?

If you'd like us to look at the .story file, you can share it privately in a support case.