Strange behavior SL 360

Hi Ulises,

I'm so sorry you've hit a snag here on your courses. What you described does sound similar to an issue a few other users have mentioned in ELH and Support cases over the last couple of days.

The issue we've seen is that videos inserted to a specific slide are unexpectedly playing on other slides. 

Our team is actively working on a fix for this issue, and I know you mentioned you're not able to share your course here, but if you'd like to share with me privately I can take a look to confirm. Also, I can provide you directions to rollback to Update 16 if you need that while our team finalizes the fix! 

Just let me know and I'll reach out to you directly! 

Ashley, we just updated and got a similar weird issue. If a user selects the Menu dropdown the program starts playing the media on slide 3 in our program.

One of our programmers just told me this: "It plays audio when you click on any of the buttons on the player interface."

Thank you. I have to say this is the third time that there's an update that messes something. Not a good thing.

Waiting.

Definitely tied to the upgrade. The artist that is having the issues upgraded and another did not. The upgraded 360 published file displays the glitch, the non-upgraded program works fine.

Please fix!

Ulises - Sometimes they allow you to roll back to a previous version as a temporary fix. We're in the same boat - delivering files to a client for review today. Not good at all.

More on the glitch - Discovered if you simply click on the background, completely outside the player interface, the media gets triggered to play as well.

Hi Ulises,

I'm truly sorry that's been the experience you've had so far. If you need to use the previous update please follow these steps: 

1) Open your Articulate 360 desktop app by clicking the icon in your computer's system tray (by the clock) or using the shortcut on your desktop.
2) Hover over Storyline, click the drop-down arrow that appears, and choose the uninstall option.
3) Download and install the previous version here: https:[link removed]
4) To open Storyline, go to your computer's Start menu and select it from your list of apps. Or, create a shortcut for it on your desktop or taskbar. (You won't be able to open it from your Articulate 360 desktop app. It'll show an Update button rather than an Open button while this older version is installed.)

We'll be in touch as soon as we have a fix in place for the issues you've run into, and if you'd like to work one-on-one with our Support Engineers to confirm the issue please let me know. I'm happy to start a case for you and connect you with our team.

Hi all,

We released a fix late on Friday for the issues encountered in this discussion and a few others. You'll find the Storyline release notes are updated and you can download the latest update from the Articulate 360 Desktop application.

I've also removed the previously shared link to roll back to Update 16.

Let us know if you need anything else!

Thank you. I did see and applied the update. That behavior went away. However, and unfortunately, now I have a bigger problem. Now the program freezes every time that I want to add a trigger.

I have been unable to continue my work because now I cannot add a single trigger to my course.

Hi Ulises,

Sorry to hear that you've run into an additional issue after you've upgraded.

Typically a repair will smooth that install out for you and you can find the instructions here.

I did see that you've had an issue with this previously that your IT team was able to assist you with. Not sure if this may be the same issue.