When I publish my SCORM to LMS, the player feature "Always resume" doesn't work properly
Player feature "Prompt to resume" doesn't work neither (the message "Would you like to resume?" simply doesn't appear).
I tried all sorts of different set up (SCORM created in SL1 and published in SL3; SCORM created and published in SL3; SCORM 1.2 and SCORM 2004; when revisiting slides, "Reset to initial state" option and "Resum saved state" option; ecc.), but I wasn't able to obtain what I wanted.
I used Storyline 1 since 2013 and I never had such a problem...
We had a similar problem with a course recently. Our LMS is SuccessFactors (SAP) and I am thinking that there is some conflict created with updates to SF as well as SL360, because the issue didn't go away when we tried publishing to different SCORM versions, different sizes of the course, etc.
I'm sorry for the trouble with your courses! We just resolved a bug in Storyline with courses set to Always Resume, and it's possible that what you see is related to it. Please update Storyline to the latest version (Update 84) and see if it helps.
If the issue persists, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you!
I have a similar problem. I am using build v3.86.32080.0 and the resume function won't work if I close the course while taking either of the last two modules (there are 10 modules in the course). I am using Pass/Incomplete, SCORM 2004 4th Edition, and I already tried Prompt to Resume and Always Resume. I have checked the code many times looking for errors in the last two modules but everything is fine. The LMS company says that their data threshold is big enough to mange size of our course. I can't upload it to SCORM Cloud because it's a government project and we can't upload it to any place that's not the LMS we use. Any ideas?
The "Would like to resume?" won't appear, as I have chosen Always Resume. Prompt to Resume also doesn't work. The course goes back to slide 1 every single time I close the course while taking any of the last two modules. The course will resume properly if I close the course while taking any of the first 8 modules. The problem happens to every single person that takes the course, always if the course is closed while taking any of the last two modules.
An additional piece of information: I broke the course into two parts, published both parts as two independent courses, and both parts can resume without errors. This makes me think that there are no errors in the last two modules that could be causing the resume error.
I have published to WEB, took the course, closed it in every single module, and I was able to resume without any problems. The resume function is working fine if published to WEB.
I am publishing as SCORM 2004 4th. Based on the fact that the course can resume properly if published to WEB, the course should not be too big correct?
The course is about 314 slides (183 kind of simple slides, plus 131 quizzes). There are almost 300 variables built by me, that are used more than 700 times in total during the entire course. Even if I have gone above 64000 bytes, how is it possible that the course is working if published to WEB?
So in fact the course may be too big for Storyline to report it properly to the LMS. That would explain why the LMS was capable to resume the course when I broke it into two parts, and was able to resume while taking either parts.
13 Replies
We had a similar problem with a course recently. Our LMS is SuccessFactors (SAP) and I am thinking that there is some conflict created with updates to SF as well as SL360, because the issue didn't go away when we tried publishing to different SCORM versions, different sizes of the course, etc.
Following.
Hello Ashraf and Joe!
I'm sorry for the trouble with your courses! We just resolved a bug in Storyline with courses set to Always Resume, and it's possible that what you see is related to it. Please update Storyline to the latest version (Update 84) and see if it helps.
If the issue persists, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you!
Will do. Thanks for the transparency!
You're welcome, Joe, and thanks for your patience as well!
I have a similar problem. I am using build v3.86.32080.0 and the resume function won't work if I close the course while taking either of the last two modules (there are 10 modules in the course). I am using Pass/Incomplete, SCORM 2004 4th Edition, and I already tried Prompt to Resume and Always Resume. I have checked the code many times looking for errors in the last two modules but everything is fine. The LMS company says that their data threshold is big enough to mange size of our course.
I can't upload it to SCORM Cloud because it's a government project and we can't upload it to any place that's not the LMS we use.
Any ideas?
what happens in detail
* the values of the current page are transmitted to the LMS only if you leave this slide or open a layer
The "Would like to resume?" won't appear, as I have chosen Always Resume. Prompt to Resume also doesn't work.
The course goes back to slide 1 every single time I close the course while taking any of the last two modules. The course will resume properly if I close the course while taking any of the first 8 modules.
The problem happens to every single person that takes the course, always if the course is closed while taking any of the last two modules.
An additional piece of information: I broke the course into two parts, published both parts as two independent courses, and both parts can resume without errors. This makes me think that there are no errors in the last two modules that could be causing the resume error.
what happens with resume, if you publish to web* (not to LMS) and start the course direct from your computer?
* the methode to resume is comparable to LMS, but the resume data are stored on the local browser
I have published to WEB, took the course, closed it in every single module, and I was able to resume without any problems. The resume function is working fine if published to WEB.
LMS 'suspend data' uses the same values like published to web (stored in browser localStorage)
storyline needs much bigger supend data than other typical courses mad with other tools
the limit in Scorm for the "suspend data" (-> resume)
every simple storyline slides needs 50 - 100 byte, more complex >250 byte (quiz slides)
=> 4096 / 250 => 15 .. 20 slides are possible
=> typical Scorm 1.2 has problems with large storyline courses
I am publishing as SCORM 2004 4th. Based on the fact that the course can resume properly if published to WEB, the course should not be too big correct?
The course is about 314 slides (183 kind of simple slides, plus 131 quizzes). There are almost 300 variables built by me, that are used more than 700 times in total during the entire course. Even if I have gone above 64000 bytes, how is it possible that the course is working if published to WEB?
TIA
the limit for resume with publish to web is 5 MByte (-> local storage)
So in fact the course may be too big for Storyline to report it properly to the LMS. That would explain why the LMS was capable to resume the course when I broke it into two parts, and was able to resume while taking either parts.
Thank you for your help!