Just built a course in SL 2 latest version. Now on Andriod having a random problem with the text getting mangled. Republishing didn't fix it. Sometimes the text looks OK, but once in a while, the fonts look all gritty and are barley legible. Is there a solution?
Also seeing a black background when going from one screen to another.
Buttons are very slow to work, require multiple taps and holds. Sometimes don't work at all.
Which browser are you testing in, the supported browser should be Chrome and you should be using 4.4 or above, the black screen is likely that it is loading the next slide at that point there is no preloading in HTML5
As Phil mentioned, you'll want to confirm you're using one of the supported browsers detailed here. If you're still having difficulty we'd be happy to take a look at one of the courses as well and you can post the .story file here.
Is it only the navigation buttons that aren't working, or buttons on the slide? If it's only navigation, I'd double check that you're not using "restricted or locked" navigation within your menu, as that will also impact the next/previous buttons in that the user can't activate the next button until the timeline has ended.
If you'd like to share it, we can take a look at the set up of your custom button and the other elements that aren't working as expected on android.
Using a custom navigation, not the built in. Not locked, although Next
becomes active only after screen is viewed/interactions done. Works great
on iPad.
Thanks Michael for sharing that additional info. If you'd like to share the .story file we can take a look at it and if you need to share privately, please feel free to send it along here.
Is there a solution for this ? We have something similar happening. Works fine on ipads, on Android the screen turns black at times, buttons in the wrong places.
We also use bespoke buttons in our course yet the default Storyline buttons (which are turned off) keep appearing and overlaying the bespoke ones and then the screen freezes.
Hi Paul! Did you check the system requirements shared above? I do not have an update on this issue at this time as I am not seeing a support case for Michael.
If you wish to share your .story file with our support team, we could take a look.
10 Replies
Which browser are you testing in, the supported browser should be Chrome and you should be using 4.4 or above, the black screen is likely that it is loading the next slide at that point there is no preloading in HTML5
Hi Michael,
As Phil mentioned, you'll want to confirm you're using one of the supported browsers detailed here. If you're still having difficulty we'd be happy to take a look at one of the courses as well and you can post the .story file here.
Chrome - on Andriod 4.4 - buttons randomly work. Need to press and hold several times; sometimes didn't work at all.
Made a custom Replay button - works on iPad but not in Android Chrome.
Font issue was in default Android browser -- thanks for clearing that half of it up.
Thanks
Hi Michael,
Is it only the navigation buttons that aren't working, or buttons on the slide? If it's only navigation, I'd double check that you're not using "restricted or locked" navigation within your menu, as that will also impact the next/previous buttons in that the user can't activate the next button until the timeline has ended.
If you'd like to share it, we can take a look at the set up of your custom button and the other elements that aren't working as expected on android.
Using a custom navigation, not the built in. Not locked, although Next
becomes active only after screen is viewed/interactions done. Works great
on iPad.
Thanks Michael for sharing that additional info. If you'd like to share the .story file we can take a look at it and if you need to share privately, please feel free to send it along here.
Is there a solution for this ? We have something similar happening. Works fine on ipads, on Android the screen turns black at times, buttons in the wrong places.
We also use bespoke buttons in our course yet the default Storyline buttons (which are turned off) keep appearing and overlaying the bespoke ones and then the screen freezes.
Hi Paul! Did you check the system requirements shared above? I do not have an update on this issue at this time as I am not seeing a support case for Michael.
If you wish to share your .story file with our support team, we could take a look.
Thanks i've just uploaded the source code. Everythings fine on ipad, just issues on Android
Thanks Paul! I see where you reached out to our support (00627312) and you should be hearing from someone soon.
This discussion is closed. You can start a new discussion or contact Articulate Support.