Animated GIF Issue - Briefly Changes Color in Storyline Playback

Hello all.

I got a looping animated GIF working flawlessly, but when it plays within Storyline, the color shifts for a frame or two every fifteen seconds. The original file does not suffer from this color shift. 

Any ideas what may be causing this? I apologize, but I am unable to post image/project. It is 30 seconds long at 30 fps, if that helps at all.

 

Thank you.

 

1 Reply
Katie Riggio

Welcome aboard, John! So sorry your GIF isn't working as it should. I'd love to help you get to the bottom of this! 

First, what version of Storyline are you using? If it's Storyline 360, we do have an open issue where animated GIFs turn purple. Does this screenshot match the color shift you're seeing?

Also, could you tell me if this happens with other GIFs and a little more about the environment – are you publishing the course for Web, LMS, or something else?

Testing the source file would help us quickly nail down the culprit, and our Support Engineers are happy to sign an NDA if that works for you and your team!

Looking forward to helping! 🔎