I have a Storyline presentation that when I preview it prior to upload to on-line, I can take the the course and quiz and pass with 100%. When I published it to Articulate on-line answer all of the questions correctly I am failing the course with a 66.66%. How is this possible?
I had another Administrator to our account Bryan Gross take the same course on -line and he passed with a 100%. He and I are both at a complet loss as to why this is happening. Please help!!!!!!!!!!!
That definitely sounds unusual. When you say your administrator took the quiz and got the expected results, was he working from the same machine as the one that returned the unexpected results when you took it? What else can you tell us about the environment you were working in when this happened? Which browser? Thanks!
No he was at another facility in Dallas Tx. and I am in CLeveland Ohio, the Browser is Explorer, I am running Windows 7 products. We have never to my knowledge had this issue before. When I came in this morning I decided to retake the course again and it worked as advertised with no problems.
Hmm, I wouldn't want to rule anything out, so it's possible. If it happens again, will you be sure to let us know? I haven't heard of anything quite like that happening before, so we'd be really curious to explore it more. Thanks!
6 Replies
Hey Robert, welcome!
That definitely sounds unusual. When you say your administrator took the quiz and got the expected results, was he working from the same machine as the one that returned the unexpected results when you took it? What else can you tell us about the environment you were working in when this happened? Which browser? Thanks!
No he was at another facility in Dallas Tx. and I am in CLeveland Ohio, the Browser is Explorer, I am running Windows 7 products. We have never to my knowledge had this issue before. When I came in this morning I decided to retake the course again and it worked as advertised with no problems.
Is there a possiblity that it was from cookies?
Hmm, I wouldn't want to rule anything out, so it's possible. If it happens again, will you be sure to let us know? I haven't heard of anything quite like that happening before, so we'd be really curious to explore it more. Thanks!
Well if it would help and you would like to login to our account let me know, we can always do that on a more private conversation.
I'd be happy to. You can send me the login info through a private message here in Heroes, or email me at panderson@articulate.com
Thanks!
I have e-mailed you the info. Thanks again for looking at this.
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