Answer Options disappear when slide is "Reset to initial state"

Hi Girish,

Welcome to the community!

Would it be possible for you to upload an example showing what's happening? It's usually easier to troubleshoot that way.

Hi Rebecca,

Thanks for your response.

I have attached an articulate file.

Let me know if you want me to help with any other detail.

Regards

Girish

Here's a published version as .zip file.

Thanks

Girish

Hi Girish and welcome to E-Learning Heroes! I took a look at your file and I am not seeing what you are describing.

Be sure that you are working locally and publishing and sharing your Storyline content as explained here.

If you continue to have difficulty, you are welcome to work with our support team.

Hi Leslie,

Thanks for your response and help.

I would like to confirm one thing and then will send my query to support team if required.

This specific issue I am facing, when I view the course by clicking story_html5.html

It may not happen only by clicking the Submit button once, sometimes it requires 4 clicks.

You can reproduce the issue by following these steps:

1. click on the story_html5.html
2. go to first question
3. select the answer options
4. deselect them and hit Submit
5. once again select the answer options
6. deselect them and hit submit

All the answer options will disappear.

Did you check it clicking on story_html5.html file?

As per the instructions on the link provided, The link which is supposed to be shared with user is story.html.

Which i understand is a flash output link. (correct me if I am wrong.)

This particular issue is not happening with flash output.

Please let m know if my understanding is correct.

Regards

Girish

Hi Girish! Yes, I was looking at the right file, just not taking the appropriate steps to re-create so thank you for the instructions you provided here.

So, in your initial post, you had it absolutely right.

The issue is the use of the "reset to initial state" option in combination with using the jump to slide trigger going to the same slide. 

This issue has been reported to our Quality Assurance team. I cannot determine when a fix will be available for this issue so for now I would recommend using the "automatically decide" when revisiting property to avoid the reported issue. 

I will also add this thread to the report so that they can reference your file if need be.

As to your other question, yes you link to the story.html file in the published output. You can read more about how that gets distributed here.