Quiz questions unavailable for re-entry/retry

Hi, try setting up a trigger like the attached pic. Set it up on each of your question slides. It should reset the attempts to 0 and allow users to go back and do them again. Noel

As Noel says you need the reset results trigger also setting them to automatically decide or reset to initial state will help

Thank you Phil and Noel, much appreciated.

I'm either missing something or didn't explain my issue well.

User should have unlimited tries when they click on a button that I created (i.e. I'm not using Storyline360's built-in 'retry' functionality.)

As you suggested

• I defined a variable called 'attempts' with a default value of zero
• As nothing ever gets added to 'attempts' variable, it will always be zero.  
• Despite this, I set up a trigger as per your attached pic.

As I expected, this does not change anything as I have not put in any logic (e.g. to 'reset to initial state' based on the variable.  To that extent, of course, the variable has no function.

I set the quiz page to 'Reset to initial state' when revisiting, yet it seems to ignore that?

Thanks

Can you upload it (or a version of it that doesn't contain any info you don't want seen) and I'll have a look. It's always easier to problem solve when you can see it.

Thanks Noel,

I removed all the videos now, yet when I save the story it's only 4mb smaller than the 780MB of the original file?

I looked in media library and it shows no videos.

Thoughts?

Interesting! Did you do any screen recordings as part of the videos? They are saved so you can reuse them and would not be deleted when you delete them from the slides they appear on.

Ah, I saved it again and it's ok now?!

Great, I'll take a look at it soon.

Hi, I've got it to work. For some reason there were no feedback layers for your question - but maybe they got removed when you edited it for uploading. Take a look and let me know if you have any questions.

Hi Noel, thanks for testing.

I forgot to that it works if you preview 'scene', and not when you preview the 'entire project'.

So when you have these slides as part of a bigger project it stops working? The functionality  on the version I uploaded works fine even if you publish the project.  

There is no reason I can think of that would stop this quiz question and the results slide from working in a larger project, unless you are adding more quiz questions in - in which case there might need to be changes made to those quiz questions. If you have this scene as is copied into a larger project this part should still work. As always, it's hard to determine what the problem might be without looking at the project and I appreciate it's not always possible to upload whole projects.

Eish, now I'm confused. 

I am testing it only with that single question.

When I

• Publish it as project
• Select the wrong answers
• Click on the 'retry' button (and am taken back to the quiz page)

...then I cannot re-enter any values.

Perhaps time to log this with support?

Hi, it works fine when I publish it - you can get an answer wrong or right and still go back and redo it as many times as you like.  So I'd say a technical issue. 

Thanks Noel, I appreciate your efforts very much.

Hey Bennie,

Thanks for reaching out to the support team. I see that Christopher is already taking a look and you should be hearing from him soon.

Thank you Leslie.

Thank you all for your support.

I found the problem (I was resetting the results in the incorrect place, and it would only show up in the whole module, not if you tested one scene at a time.)

Best wishes
Bennie

Aha! So glad you were able to find the cause and I appreciate you popping back in to share with the community, Bennie :)