I was on my way to a meeting, saved and shutdown. When I opened back up at my meeting, the file said, "either corrupt or created in an earlier version of storyline. Any ideas on how I can open. My last back up was 3 days ago, and I'm losing a ton of work if I can't open this somehow.
Hi Crystal, I encountered the same issue as lzette and others. While I Save regularly this is not enough. My PC crash (as a result of Replay) corrupted the new save yet open story file.
I tried locating your reference "Windows Explorer: %appdata%\Articulate\Storyline" but could not find it. I am using Windows 7. Can you help me find where you are referencing?
Quoting from a site... "The fastest way to access the AppData folder is to simply type "%appdata%" in Windows Search. The second way is to change your Control Panel options to make all hidden files and folders visible in File Explorer." This should help you find the path.
I have a similar thing with a corrupted file, but the temporary folder just has five very random files that I haven't worked on for some time, and sadly not the file I've been working with for the past few weeks. My autosave does already say every 10 minutes though. Is there any other way to recover a lost file? I have already published to 360 so I can see it online, but can't open the actual file it was published from.
Within Storyline, we have an autorecovery, not an autosave. The distinction is that the auto recovery will take effect if Storyline crashed and you had previously saved your .story file.
If you don't see it using the steps below, you may want to ask your IT Team to see if they can help you access an earlier version too:
1. Open this folder in Windows Explorer:
%Appdata%\Articulate\Storyline
2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3. Change the file extension of the copy on your desktop from *.tmp to *.story.
Hello! thanks for the tips. I ran into the same problem and submitted my file for recovery but then saw this option. I'm on Window10 and don't see this folder. Is there another folder that it may be in?
Welcome, Nicole! Sorry to hear the %Appdata%\Articulate\Storyline folder does not appear. This is the only folder I know of, and I'm happy to lend a hand!
To start, here's a quick Peek on how to find temp files in Windows. I find visual guides helpful, so I hope this will assist you, too ☺️ If you're still running into trouble, conducting a full search of your computer for files is another option, but you may need to enlist the help of your IT team for the process.
I hope this helps, and let us know if you have any questions along the way!
Glad to hear it Ramon! Just a quick note: Replying via email will include your signature. You can edit out your contact information from your post if you'd like!
Good Morning- I had this same issue happen, and unfortunately IT was not able to retrieve a working file, so I'll be rebuilding :( Is anyone aware of what may be causing this issue in the first place? It appeared to happen when I hit "save" and I'm not sure what else I may have done wrong. I would love to avoid it in the future if possible. Thanks.
I'm so sorry that happened to you! File corruption is unpredictable, and there's no straightforward way to determine what causes it. Check out the steps in this article to protect your project files and ensure this doesn't happen again!
In our continued efforts to help prevent and recover from file corruption, we've added a new recovery feature to Storyline 360, build 3.29.19305.0. If a project becomes corrupt, Storyline lets you know if there's a working version in your temp files and makes it easy for you to recover. Details here.
Let us know how this feature is working for you and if you have any other questions on the latest update! You can reach out in E-Learning Heroes or connect with our Support Team.
Following instructions from a different post, I opened my .story file in notepad and added the requested code. Following that, I got a notice that my file was corrupted. I went into AppData and have no backup saved. I have deleted the code, but it still says that it is corrupt. please assist.
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Hi Crystal, I encountered the same issue as lzette and others. While I Save regularly this is not enough. My PC crash (as a result of Replay) corrupted the new save yet open story file.
I tried locating your reference "Windows Explorer: %appdata%\Articulate\Storyline" but could not find it. I am using Windows 7. Can you help me find where you are referencing?
Hi Ramon,
It looks like I also responded to you here!
Can you try searching within Windows 7 for that file path?
Never found the file path. So I am rebuilding the work I lost and I have uninstalled Replay to avoid this scenario in the future.
Quoting from a site... "The fastest way to access the AppData folder is to simply type "%appdata%" in Windows Search. The second way is to change your Control Panel options to make all hidden files and folders visible in File Explorer." This should help you find the path.
Hi Crystal, yes to confirm I have tried all of the steps listed. My folder had all my other projects in Windows Explorer.
I have renamed and copied - no luck.
I have now made peace with it and will start all over.
Thank you !
I have a similar thing with a corrupted file, but the temporary folder just has five very random files that I haven't worked on for some time, and sadly not the file I've been working with for the past few weeks. My autosave does already say every 10 minutes though. Is there any other way to recover a lost file? I have already published to 360 so I can see it online, but can't open the actual file it was published from.
Hi Cleona,
Within Storyline, we have an autorecovery, not an autosave. The distinction is that the auto recovery will take effect if Storyline crashed and you had previously saved your .story file.
If you don't see it using the steps below, you may want to ask your IT Team to see if they can help you access an earlier version too:
1. Open this folder in Windows Explorer:
%Appdata%\Articulate\Storyline
2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3. Change the file extension of the copy on your desktop from *.tmp to *.story.
4. Double-click the file to open it in Storyline.
Also, keep in mind these preventative measures around file corruption.
Hello! thanks for the tips. I ran into the same problem and submitted my file for recovery but then saw this option. I'm on Window10 and don't see this folder. Is there another folder that it may be in?
Welcome, Nicole! Sorry to hear the %Appdata%\Articulate\Storyline folder does not appear. This is the only folder I know of, and I'm happy to lend a hand!
To start, here's a quick Peek on how to find temp files in Windows. I find visual guides helpful, so I hope this will assist you, too ☺️ If you're still running into trouble, conducting a full search of your computer for files is another option, but you may need to enlist the help of your IT team for the process.
I hope this helps, and let us know if you have any questions along the way!
Brilliant! Thank you so much. That helped immensely.
Glad to hear it Ramon! Just a quick note: Replying via email will include your signature. You can edit out your contact information from your post if you'd like!
wow! big save! thank you so much... I had 2 weeks lost due to this, but was able to re-class the file extension and get it all back!
So glad to hear that trick worked, Ryan! Keep in mind that you'll want to follow the best practices here to prevent any future file corruption.
Excellent information, your post just saved my day!!
Thank you.
It saved my day. Thanks a TON. This forumn is a huge help for storyline developers.
Good Morning- I had this same issue happen, and unfortunately IT was not able to retrieve a working file, so I'll be rebuilding :( Is anyone aware of what may be causing this issue in the first place? It appeared to happen when I hit "save" and I'm not sure what else I may have done wrong. I would love to avoid it in the future if possible. Thanks.
Hey Jessica,
I'm so sorry that happened to you! File corruption is unpredictable, and there's no straightforward way to determine what causes it. Check out the steps in this article to protect your project files and ensure this doesn't happen again!
This is very helpful, Alyssa. Thank you.
I am having the same issue as Cath P, only 6 years later. May I send my file to you?
Hi there, Jessica. We're happy to help! You can connect with our team here.
Thank you so much for this. You saved the day!
Hi all,
In our continued efforts to help prevent and recover from file corruption, we've added a new recovery feature to Storyline 360, build 3.29.19305.0. If a project becomes corrupt, Storyline lets you know if there's a working version in your temp files and makes it easy for you to recover. Details here.
Let us know how this feature is working for you and if you have any other questions on the latest update! You can reach out in E-Learning Heroes or connect with our Support Team.
thank you so much, nearly in tears trying to solve this. You have literally saved me working all weekend to fix this :-)
So glad you were able to find what you needed, John :) Thanks for popping in to share and I hope this means you enjoyed your weekend.
Following instructions from a different post, I opened my .story file in notepad and added the requested code. Following that, I got a notice that my file was corrupted. I went into AppData and have no backup saved. I have deleted the code, but it still says that it is corrupt. please assist.