Apple iOS 13.3 using Safari having audio Issues **URGENT ISSUE**

Feb 19, 2020

Hi Everyone,

I'm running into an issue with users using iPads with the new iOS 13.3 installed. The audio will not play past the 1st slide. However, if I go past the next slide and then come back to that slide it will play the audio. The elearning works perfect in. The course was designed in Storyline 2 and works perfectly on a MAC, PC and an iPad Pro 3 using Chrome and FireFox. Any help would be greatly appreciated! This training was to go live yesterday...

Thank you,


1 Reply
Lauren Connelly

Hi Mark!

Hopefully, you don't run into an urgent issue again, but if it happens the quickest way to receive help is by submitting a case with our Support Engineers! Keep this link handy.

I'm happy to help if you're still hitting this snag! Have you tried viewing the course in Chrome using iOS 13.3? Also if you could share your file, that would be helpful! You can do so by using the "add attachment" button in this discussion. Or you can share the file privately with our Support Engineers by using the link above!

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