I uploaded my courses to CUNA CPD Online (our LMS) and on certain monitors the font looks terrible. On my computer it looks great! I have the story size set to 720x540 (the default) and the Player settings set to Resize to optimal for Brower and Scale to fit window for Player. The monitors that look terrible are set to a 1024x768 resolution. My IT department isn't much help, any suggestions. I've attached a screenshot so you can see what I'm referring to...
I've also reached out to CUNA to see what their setting for the courseds are as they use Articulate as well and their courses look fine.
I changed the player settings, and increased the published quality to 100%. Through several days of testing we have figured out the issue occurs when the courses are access through CITRIX. Does anyone know any possible solutions apparently our Wyse boxes (non PC computers) must go through CITRIX to access the courses.
Hi Aaron and Welcome to E-Learning Heroes! Could you give us a better idea of the issue that you are experiencing so that we can better assist? Does it only happen in Citrix? Thanks so much and have a great day!
I changed the player settings, and increased the published quality to 100%. Through several days of testing we have figured out the issue occurs when the courses are access through CITRIX. Does anyone know any possible solutions apparently our Wyse boxes (non PC computers) must go through CITRIX to access the courses.
I encountered this same problem. One thing you might try is right-clicking on the course when it is playing in Citrix - you will see a popup menu. Select Quality and change the setting to high. For some reason Citrix sets the quality to low I guess to limit bandwidth. This will correct the problem. But unfortunately users will have to do this each time they access the course because the setting does not stick so you might want to put some instructions someplace to tell them what to do.
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What happens if you choose "Lock player to optimal size" instead "Scale player to fill window size?"
I changed the player settings, and increased the published quality to 100%. Through several days of testing we have figured out the issue occurs when the courses are access through CITRIX. Does anyone know any possible solutions apparently our Wyse boxes (non PC computers) must go through CITRIX to access the courses.
Hi Christy Newman, Did you get to the bottom of this? I am experiencing the same issues
Hi Aaron and Welcome to E-Learning Heroes! Could you give us a better idea of the issue that you are experiencing so that we can better assist? Does it only happen in Citrix? Thanks so much and have a great day!
I encountered this same problem. One thing you might try is right-clicking on the course when it is playing in Citrix - you will see a popup menu. Select Quality and change the setting to high. For some reason Citrix sets the quality to low I guess to limit bandwidth. This will correct the problem. But unfortunately users will have to do this each time they access the course because the setting does not stick so you might want to put some instructions someplace to tell them what to do.
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