I have read about needing an MP4 formatted video in the baseline, main, or high profiles. However, I have attempted encoding a file to those parameters and still do not see the 'none' option. It is still grayed out on automatic.
Is there a specific free video encoder/converter that you can guarantee the right encoding so I see this option? I would like a step by step if possible with the encoder of choice.
One thing I still don't know if the H264 or H265 is supported.
Thanks for reaching out and sharing what you are running into difficulty with. I'm not sure we can guarantee a 3rd party product, but we can take a look and help you.
I've opened a support case on your behalf so that we can take a look at your .mp4 file. You should be hearing from someone soon.
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Hi Thomas and welcome to E-Learning Heroes 😊
Thanks for reaching out and sharing what you are running into difficulty with. I'm not sure we can guarantee a 3rd party product, but we can take a look and help you.
I've opened a support case on your behalf so that we can take a look at your .mp4 file. You should be hearing from someone soon.
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