We have a subscription to Articulate 360. We are unable to sign in or launch any of the Articulate 360 dektop apps. We get the error message stating that the entered password or username is invalid.
However, it is with the same credentials that we log on to RISE apps and they work fine.
Please find the screenshot of the error message attached.
We’ve made improvements to the Articulate 360 sign-in experience. As a result, older versions of the Articulate 360 desktop app have expired. You’ll need to update your Articulate 360 desktop app and then sign back in.
After updating your desktop app, you can sign back in and continue working as usual. If you forgot your password, you can reset it here.
Note that you only need to update the Articulate 360 desktop app to continue working. We recommend updating your authoring apps too, but it’s not required. So you can still use older versions of Storyline 360, Studio 360, Replay 360, and Peek 360.
Let me know if you have any questions. I’m happy to help!
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Hi abhijeet and welcome to E-Learning Heroes :)
We’ve made improvements to the Articulate 360 sign-in experience. As a result, older versions of the Articulate 360 desktop app have expired. You’ll need to update your Articulate 360 desktop app and then sign back in.
You can download and install the latest version of the desktop app here.
After updating your desktop app, you can sign back in and continue working as usual. If you forgot your password, you can reset it here.
Note that you only need to update the Articulate 360 desktop app to continue working. We recommend updating your authoring apps too, but it’s not required. So you can still use older versions of Storyline 360, Studio 360, Replay 360, and Peek 360.
Let me know if you have any questions. I’m happy to help!
This discussion is closed. You can start a new discussion or contact Articulate Support.