Articulate 360 Error - Can't open Storyline files

Aug 18, 2021

Hi all,

Has anyone had the below error pop up when trying to open a Storyline file?

I've checked and this is the latest version of Articulate 360. I also have the latest version of Storyline installed.

Is this a common issue? Is there a resolution?

Thanks

Hi Alex,

I appreciate you chiming in to share what you are experiencing.

Based on the image, you are on the latest version of our Desktop App.

I'm sharing some basic troubleshooting to get you back up and running:

Please close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).
Here's a quick video
Please restart the machine and then try signing in again.

If you're still running into an issue after this, I'd recommend working 1:1 with one of our support engineers.