I published a course in our LMS today and noticed that when the player is maximized some of the icons will disappear. They are still visable as certain screen sizes. I have attached a video showing the icons there and then disappearing when the size of the browers is changed.
I know our learners will want the full sized browers so this could be an issue with they are not able to see them. It does not happen on all pages; it is completely random.
On the page in the video (see attached) there are no triggers, or animations on this page. Only one of the icons is delayed in the timeline and they are not part of the group.
Same course next page. This time is is a button that is moving behind the pictures when the player goes to a certain size. The button is at the top of the timeline and still works by closing this layer. This item is on a layer.
Hey Amanda! Thanks for including those videos. Can I get a couple more key details from you?
Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.25.18088.0 in the bottom-right corner.
Does this happen in all browsers, or just a certain browser in particular?
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Same course next page. This time is is a button that is moving behind the pictures when the player goes to a certain size. The button is at the top of the timeline and still works by closing this layer. This item is on a layer.
Hey Amanda! Thanks for including those videos. Can I get a couple more key details from you?
I am on 1.24.17733.0. Right now I have only tested it in Chrome.
I thought it might be the player since I was using modern, but it seems to do it in the classic view as well.
Good to know, Amanda!
Chrome 72 made a change that caused slide objects to disappear, so we added support for that change in a recent Storyline update.
You'll want to update your software then republish your course, and that should sort everything out!
This fixed the issue. Thanks.
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