Is anyone having problems running their 360 Storyline courses on their iPads? While playing it on my iPad, I'm not getting any audio on the first several slides (although it does come through later), and some of the questions, interactions, and animations are not working properly. In general, I had a better experience on the iPad with Storyline 2 than 360; although, 360 does run better on my laptop. Has anyone else experienced this issue?
It looks like you're working with my colleague Cleo in case# 01052503 on this issue. I'll be sure to follow along with your case and post updates here as they're available. :)
I popped in to check on your case this morning, and it looks like Cleo made some project-specific recommendations for the issues you were seeing. Hopefully those tips will get you up and running smoothly again!
We are in the middle of testing a number of courses which we have published into a test area on our LMS and appear to be having this problem when trying to replay the courses on iPads.
I cannot find the relevant answer on here. Can you help at all.
It's possible that the LMS testing platform could be interfering with this - are you not able to upload to your live environment yet? You could also take a look at testing it in SCORM Cloud to have another comparison of how the course is expected to behave.
If you're still running into trouble, can you share a bit more about what happens when you're trying to replay the course? Also what iPad and iOS versions are you using?
We have resolved this by providing instructions on our Intranet about downloading the Articulate Mobile Player App when intending to play any course on an iPad. The App seems really good and even provides a Download option if required, although obviously it won't interact with the LMS when downloaded.
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Hey there Natalie! Thanks for your post.
It looks like you're working with my colleague Cleo in case# 01052503 on this issue. I'll be sure to follow along with your case and post updates here as they're available. :)
Hey Natalie!
I popped in to check on your case this morning, and it looks like Cleo made some project-specific recommendations for the issues you were seeing. Hopefully those tips will get you up and running smoothly again!
Yes, Cleo gave a thorough response to my issues. I will apply his suggested
fixes and hope for the best. :)
Thanks for following up.
Hello
We are in the middle of testing a number of courses which we have published into a test area on our LMS and appear to be having this problem when trying to replay the courses on iPads.
I cannot find the relevant answer on here. Can you help at all.
Hi David,
It's possible that the LMS testing platform could be interfering with this - are you not able to upload to your live environment yet? You could also take a look at testing it in SCORM Cloud to have another comparison of how the course is expected to behave.
If you're still running into trouble, can you share a bit more about what happens when you're trying to replay the course? Also what iPad and iOS versions are you using?
Hi
We have resolved this by providing instructions on our Intranet about downloading the Articulate Mobile Player App when intending to play any course on an iPad. The App seems really good and even provides a Download option if required, although obviously it won't interact with the LMS when downloaded.
Regards
Glad that you were able to find a workable solution David. I appreciate you popping back in and sharing with the community.
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