Articulate 360 - Storyline crashing

Oct 19, 2022

Hello - I have been happily using Storyline for quite some time. However, as of yesterday Storyline 360 is intermittently crashing. At first I thought I was inadvertently closing the window as it just closes. This morning it is to the point I can no longer work at all.

I do not see any updates available. 

I did look at diagnostics and I am seeing a series of issues connecting to api.articulate.com

[10:43:11] Network request failed: https://api.articulate.com/team-slides/folders; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:43:11] Network request failed: https://api.articulate.com/review/items; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:43:11] Network request failed: https://api.articulate.com/team-slides/templates; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:43:11] Network request failed: https://api.articulate.com/products/features; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:43:11] Network request failed: https://api.articulate.com/team-media/folders; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:43:11] Network request failed: https://api.articulate.com/products; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:43:11] Network request failed: https://api.articulate.com/content-pass/templates; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:43:11] Network request failed: https://api.articulate.com/products/notifications; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:43:11] Network request failed: https://api.articulate.com/content-pass/characters; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:42:30] Network request failed: https://api.articulate.com/products; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:42:30] Network request failed: https://api.articulate.com/team-media/folders; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:42:30] Network request failed: https://api.articulate.com/products/features; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:42:30] Network request failed: https://api.articulate.com/products/notifications; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:42:30] Network request failed: https://api.articulate.com/team-slides/folders; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:42:30] Network request failed: https://api.articulate.com/team-slides/templates; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:42:30] Network request failed: https://api.articulate.com/content-pass/templates; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:42:30] Network request failed: https://api.articulate.com/content-pass/characters; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:42:30] Network request failed: https://api.articulate.com/review/items; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:42:19] Network request failed: https://api.articulate.com/subscriptions/api/users/authenticated_status?nonce=a75d60079c85313e32e973a9de47e1ef; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'

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