Articulate Mobile Player

Hey there, Ryan.  Can you let me know what OS your Tab is running?  Also, are you seeing a black screen when trying to launch a course using the Articulate Mobile Player?  If you can share the link to the course here, it'll give me some clues as to what could be happening.  

Thanks!

just had a client contact me with the same issue on a Samsung S7 running Android 8. I've tested it on my pixel 2 and I'm getting the same blank screen

Hi Matthew,

Our team is looking into issues with the AMP and Android 8. We'll let you know here as soon as we have an update, but in the meantime, you could have learners open a course in the Chrome browser directly for playback on your Samsung device. 

One of my new hires, using an Apple iPad is getting this message (see attachment)  when they try to log into the trainings.  Any ideas?

Hi there, Cindy!  I have a few questions to help narrow down why that content isn't launching in the Articulate Mobile Player:

• Where is the course originally hosted?  (e.g. website, Articulate online)
• Was the course made available for offline viewing?  
• Did your new hire click a link on the iPad to view the course, or was the course already a part of the AMP library right in the app?

If you can share a link to the course, I'm happy to do some testing on my end as well!  You can also share it privately here.

Sounds good, Cindy and let us know if you need more help.

Also, it looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Hi I am getting complaints from users on Ipdad / Samsung S7 and S9+ with the same issue.

As soon as the Player is Launched the screen goes Blank.

I have raised a support Ticket.

I am also receiving feedback that the App is so poorly rated and supported that users are hesitant to even download the player

Thanks for reaching out and sharing what you are experiencing David.

I see where Miker was able to help you out and we are looking into an issue with the Articulate Mobile Player and Android 8 specifically.

This thread is attached to the report so that we can update you here when we can.

It's the same with Android 9.

Thanks, Matthew. I'll add this note to the report.

Hi all,

I wanted to let you know we released an update to the Articulate Mobile player so that it's compatible with Android OS 8 and 9 devices. Ask learners to install the latest app update, then courses will work as expected.

Let us know if you have any other questions!