Storyline won't launch on iPhone

Aug 30, 2016

I read where there is an issue with an IOS 9+ device not launching a storyline unless it had the AMP app on it.  The problem is the APP Store doesn't have an Articulate Mobile Player for the iphone. It has it for the iPad, but not the phone. Any advice?

1 Reply
Ali Goulet

Hi Dena-

Welcome to Heroes, thanks for reaching out here! You're correct, the Articulate Mobile Player is only for iPads and Android tablets. You'll want to check Include HTML5 output when publishing your course for it to be viewable on an iPhone, it will launch right in the browser window on the phone. Check out this tutorial for reference. Support for iOS 9 devices was added in a recent update, so you'll want to make sure that your running the latest update for Storyline 2 before publishing your course.

You can also choose to have your courses run without the use of the Articulate Mobile Player on the iPad by unchecking the Use Articulate Mobile Player on iPad option when publishing and making sure the option for Include HTML5 output is selected. This will make the course launch in a browser window on your iPad instead of the Articulate Mobile Player. Again, you'll want to make sure that you're running the latest update. Hope that helps! :)

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