Articulate Mobile Player Available Offline button not shown

Greetings,

I do not see the button below (see image) when in Articulate Mobile player, with a course uploaded as per instructions at:

http://www.articulate.com/support/kb_article.php?product=st1&id=u5iuioso20i1

I do see the course.

I have tried with a basic presentation (1 slide with 1 shape, nothing fancy).

But the button to turn "Available Offline" to Yes is not there.

The iPad is version 2 or later.

The course is hosted on a cloud service (SCORM Cloud).

12 Replies
Christine Hendrickson

Just to add to Nancy's question: 

Is your course being hosted through Articulate Online, by any chance? If so, that may be the issue.

Storyline gives you the option to allow users of the Articulate Mobile Player app for iPad to download content for offline viewing. However, Articulate Online requires an Internet connection to view and track content. As a result, we've currently disabled the ability for courses hosted in Articulate Online to be viewed offline in the iPad app.

Christine Hendrickson

Hi Norm,

Just the opposite The offline feature is not available for content uploaded to Articulate Online. 

You mentioned that you're hosting the course on SCORM Cloud, though. Have you tried using a different host for this? It would be best to test it in the environment for which you intend to distribute the course. Do you have access to a web server or LMS?

Diwakar Iyer

I enabled IIS on my personal laptop and configured it as a  web server. Copy the published output in a folder under C:\Inetpub. Bring the laptop (IIS enabled web server) and iPad in the same network and you would be able to access the published content from iPad (syntax - http://laptopIP/foldername/story.html. Content will launch from Articulate App. Go to library and you can download the offline version. This is useful for people who don't have a webserver / http host. 

Norm Cousineau

Still having this issue 1 year later.

When hosting from SCORM Cloud (which is where the client facing version will be hosted), the "Available Offline" option is not shown. I have selected "Allow downloading for offline viewing" while publishing from Storyline.

Aside: what I'm trying to find out is if TinCan tracking will work when doing the course in offline mode, then going online. I would expect that once going online, the TinCan statements are sent to the SCORM Cloud LRS.

Ashley Terwilliger

Hi Norm,

Storyline has an option to let learners download content to their iPads for offline viewing in the Articulate Mobile Player app. However, the Available Offline switch is unavailable for Tin Can API content. The Articulate Mobile Player requires an Internet connection to track Tin Can API content and report it to an LMS.