Articulate Mobile Player for iPad user error?

Hello Kimberly,

As long as you select the App in the publish settings, the app should automatically open. Do you have a file you could share for us to test?

Hi Emily,

Trying again with no joy. I've got the Articulate Mobile Player APP, for iPad installed on my iPad.  I republished my course for the WEB using Publishing for HTML5 and mobile devises with; Include HTML5 output, Use Articulate Mobile Player for iPad, Allow downloading for offline viewing. I saved the story.html file in my documents. It just spins and spins and does not open in the App. Can you help?

Hi Kimberly!

Can you share the .story file?

Thanks for keeping this between us.

Hello Kimberly,

If you need to share the file itself directly with me, you can upload using this form.  I can take a look at the .story file itself and the publish settings and test on an iPad.

Hello,

Like Kimberly, I uploaded 2 versions (on Blackboard Coursesites ) and none of them works on my iPad 2 - IOS 9.3 (Safari & Chrome):

• one LMS version with HTML5 output + Mobile Player + Offline
• one Web version + Mobile Player + Offline

The mobile player launches but I get a "Cannot Access Content" in both cases.

BTW, the mobile player app is up-to-date...

Regards,

Erick

Hi Erick!

If you want to utilize the Articulate Mobile Player app through an LMS, you'll need to publish for Tin Can API. SCORM and AICCC are not supported for tracking in the Articulate Mobile Player and many times will not be viewable through it, either. You'll also want to make sure you're running the latest update for Storyline 2, update 11, as support for iOS 9 and later was added in a recent update. 

If you're seeing this error even when publishing using Tin Can API on the latest update, your LMS may not yet support private content authorization for mobile apps. Use either of the following options to correct it:

• Host your published content on a server that's separate from your LMS, and modify the Launch URL in the published output so it can communicate with your LMS. See the previous section for details.
• Ask your LMS provider to support private content authorization for mobile apps. Our white paper on Tin Can API implementation provides helpful information.

Otherwise, you can also choose not to have it run in the Articulate Mobile Player on an iPad by unchecking that option but keeping the option to include the HTML5 output checked. This will force the course to launch in a browser window on the iPad rather than in the Articulate Mobile Player.

Hope that's helpful, please let me know if you have further questions! :)

Hi Ali - if we publish with  the Articulate Mobile Player unchecked, will the course be tracked in the LMS if the users accesses via  ipad?

Hey C-- Great question! If you uncheck the Articulate Mobile Player and keep the option for the HTML5 output checked, then the course will launch right in a browser window on iPad for your learners and yes, it will be tracked in the LMS. :)