Articulate Online and Storyline issues

Hi Michael,

It sounds like the web browser is still keeping some information in it's cache. Are you able to conduct the same test, but before your log in as Peter clear out your history and cache? If you'd like us to give it a test as well, can you share access to the AO course with us here? Or if you'd prefer you can also share it with our support team here. 

Hi Ashley

Thanks for your help much appreciated.

That seemed to work I did the test again and the new entry didn't end up changing the data of anyone else already recorded. I emailed the articulate Online support team before positing here and they have suggested the following article, which I didn't really see how it would help my situation.

http://www.articulate.com/support/articulate-online/kb/?p=403

Is there anyway to avoid getting users to have to clear the cache as I did. Is there anything I can do before I publish ?

Thanks

Michael

Hi Michael, 

Generally, content developers and designers run into more caching issues than end users/learners. That's because when we make changes, we tend to test the content multiple times - this is pretty normal and understandable. The down side to this is that the web browsers we use store that data, so we may not always see the most recent version of the project we viewed. 

One tip - keep a secondary browser (at least) handy for testing. If something strange pops up, test it in that other browser. Clearing your cache regularly will help as well, but sometimes it can be a tedious process if you're constantly publishing, uploading and viewing your project. 

End users/learners really only tend to have caching issues if they view the exact same course many times. It's really not something that's controlled by the course, but the web browser being uses. These can vary from person to person and preference. If you have learners that are consistently refreshing or returning to the same content over and over again, it might help to put a little notice in the course that they should clear their cache - but I would really only recommend this if you expect this to be an issue with your project, or if you hear complaints. 

Thanks!

Hi Christine

Thanks heaps for your help much appreciated.

In regards to users/learners, The issue or complaint that came through was from someone that had viewed the content on a terminal that someone else had used previously. When the went to log in using the guestbook someone else's data was there so they deleted the old data and  put their own details in and went to access the course. Cause I had the course as resume where you left off it took them to the end of the course and they had to get back to the start using the side menu. I have now taking that feature off which I thought would fix my issue, but that is when I stumbled across the issues mentioned above.

Is this something that would commonly happen while using the guestbook??

And if this is happening is the only way around it as you suggested to get them to clear their cache  each time??

Any suggestions you have would be a huge help

Regards

Michael

Hi Michael,

If you have multiple users accessing the course from the same machine, it will definitely come to a caching issue at some point.

What I usually recommend is this:

• Set the browser options on that machine to clear cache on launch. 
• Create a shortcut on the desktop for the page that contains the course. 
• Have learners launch the course from this shortcut.
• Instruct the learners to close the browser window when they are finished, or set the course to exit upon completion. 

Also, this may help:

Using a guestbook with multiple users on the same computer

Hopefully one or both of those suggestions will work for you :)

Let me know how it goes.

Thanks!

Hello,

do the same solution possibilities apply when multiple users are accessing the course through the same login details?

Our initial intention was to track the attendance through the guestbook responses, however, now that we encountered the problem with ever-changing data in the guestbook, I presume this is not possible.

Would you recommend any other tracking possibility when there are multiple individuals accessing the course through the same email login but we do need to distinguish between these as well? Perhaps through survey/quiz responses?

Thank you very much for your help!

Cheers.

Dagmar

Hi Dagmar, 

Having users log into Articulate Online with the same email will cause some tracking issues as they could be overriding the other users score or answers. Is there a reason you need to have them log in with the same email address as opposed to just using the guest book to capture name and such? 

Hello, 

thank you for replying. Unfortunately there is a reason, the e-learning is for store teams, and because of the turnover, it is much more logical to do the access permissions on a store level.

Hi Dagmar,

Have you looked into the Guestbook feature? This would allow you to gather information about whose taking the course without having to set up individual accounts or permissions for each of them?  If they'll all be accessing from the same computer, you may want to follow the method here for using a guestbook with multiple users on the same computer