Articulate storyline 2 fault when publishing to LMS

Hi all, 

I have come across an error that happens only when you adjust video quality in the "custom optimization" when publishing to an LMS with both scorm and API.

The fault is happening on all of our training modules.

If you adjust the video quality to less than 9 (no optimization) I get the attached error.

With no optimization most of my files are over 100 mb but for this example the one I am discussing is 133mb in size.

Files are large as they are a 45 minute employee induction training.

We have only 3 or 4 small video files and most of the information is images.
So with image quality t 70 to 80 percent (does not impact much) 56kbps audio and 9 video quality the file is 92mb. 

Hope this helps, 

Pete

3 Replies
Peter  Ryan

<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<ReportType>Error</ReportType>
<ApplicationName>Storyline</ApplicationName>
<Version>2.9.1605.1919</Version>
<SerialNumber />
<Enterprise>false</Enterprise>
<Email>Christine@innovativesolutions.net.au</Email>
<Date>2016-07-07T10:34:47.387522+10:00</Date>
<Message>Access to the path 'D:\Dropbox\TANDI Xapi files\TANDI Workplace Health and Safety Induction2 V2016.07.06 - Storyline output\story_content\video_6fcQC7rKikt_21_56_310x540.mp4' is denied.</Message>
<Source>mscorlib</Source>
<StackTrace>System.UnauthorizedAccessException: Access to the path 'D:\Dropbox\TANDI Xapi files\TANDI Workplace Health and Safety Induction2 V2016.07.06 - Storyline output\story_content\video_6fcQC7rKikt_21_56_310x540.mp4' is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.File.InternalCopy(String sourceFileName, String destFileName, Boolean overwrite, Boolean checkHost)
at System.IO.FileInfo.CopyTo(String destFileName, Boolean overwrite)
at Articulate.Design.PublishBackingStoreItem..ctor(String fileName)
at Articulate.Design.VideoPublisher.EncodeAndSave(VideoSaveArgs e)
at Articulate.Design.VideoPublisher.a(VideoPublishArgs A_0, Boolean&amp; A_1, eVideoType&amp; A_2, eASVersion&amp; A_3, String&amp; A_4)
at Articulate.Design.VideoPublisher.CreateObjectData(VideoPublishArgs e, Boolean addEvents)
at Articulate.Design.Shapes.Controls.Video.CreateObjectDataInstance(ObjectDataEventArgs2 e)
at Articulate.Design.Shapes.Controls.Video.CreateStageObjectDataInstance(ObjectDataEventArgs2 e)
at Articulate.Design.Shape.CreateStageObjectDataInstance(IPlayerService service, bwStageObject stageObj, bwSlideBase slide)
at Articulate.Design.Shape.GetStageObject(IPlayerService service, bwSlideBase slide)
at Articulate.Design.Shape.Player.IPlayerShape.GetStageObject(IPlayerService service, bwSlideBase slide)
at Player.PlayerWriter.l(IEnumerable`1 A_0, bwSlideBase A_1)
at Player.PlayerWriter.l(IPlayerSlide A_0, bwISlideContainer A_1)
at Player.PlayerWriter.WriteContent(IPlayerContentProvider contentProvider, Boolean merged)
at Player.PlayerWriter.Write(IPlayerContentProvider contentProvider)
at Articulate.Design.Publish.TargetContext.PublishBackgroundWorker.OnDoWork(DoWorkEventArgs e)
at Articulate.ComponentModel.STABackgroundWorker.a(Object A_0)</StackTrace>
<FlashVersion>WIN 22,0,0,192</FlashVersion>
<PrivateMemory>284,968 K</PrivateMemory>
<VirtualMemory>899,452 K</VirtualMemory>
<OSVersion>Windows 7 6.2.9200.0</OSVersion>
<CLRVersion>4.0.30319.42000</CLRVersion>
<FreeSpace>C:\: 47820812288
D:\: 920309473280
</FreeSpace>
<ProcessorCount>8</ProcessorCount>
</ErrorReport>