Articulate Storyline 2 not responding when I try to save

May 14, 2018

Learner Web
By Learner Web

Hi,

I'm having an issue where I can make changes to a file, but I cannot save changes. This only affects the most recent (and most important) file. Is this file corrupted? If so, is there any way to restore this file?

1 Reply
Katie Riggio
almost 6 years ago05/15/18 at 5:51 pm (UTC)

Welcome to ELH ☺️ Really sorry you're having issues saving. Is there a specific error notice you get when trying to save those changes – I'd love to dig into this for you!

To start, I might suggest the following tips:

  • Make sure you're working from your local hard drive. Working on a network drive or an external (USB) drive can cause erratic behavior, such as an inability to save changes. 
  • If the inability to save changes is happening with the one file, try importing the content into a new Storyline project to see if that fixes the issue.

I'll be standing by!

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