Articulate Storyline 2 Published Files Crashing After Update

Jan 21, 2016

Hello eLearning Heroes,

I recently updated from either the Original Storyline 2 or Storyline 2 with Update 1 to Build 1505.515 (shows as 1505.514 in my actual application). I only have the ability to download Storyline 2 from our Application Portal and build 1505.515 is the most recent.

After updating to build 1505.515, my published files do not work properly. After a certain point the browser (IE11) either crashes or the user will get a white screen with an exclamation mark. This event happens whether I publish locally, to the LMS, or the Articulate TempShare.

This event did not happen in my older version of Storyline 2. I've attempted to republish the several times, restart my computer, and reinstall the application without any luck.

This event does not happen when I view in HTML5 or use the latest Chrome browser.

Any help would be appreciated.

Thank you,


4 Replies
Roger Ho

I've dug up a slightly older thread ( and I believe this is the cause of my issue. I've attempted Christie Pollick's suggestion on removing all the objects from the tab order but I am still running into the issue.

I'm going to attempt another re-install but if this does not work I will likely have to go back to the original version of SL2 or SL2 with Update 1. Not looking forward to having to deal with the Temporary Folder issues :-(



Christie Pollick

Hi, Roger -- Thanks for sharing the link you checked out above, and here is the most recent information on the issue (ie. white screen with an exclamation mark) that is currently available in our Knowledge Base Articles: Articulate Storyline 2 Flash Output Freezes

In some cases, an Articulate Storyline 2 course could freeze during preview or in a Flash-enabled browser. You might also see a gray circle with an exclamation point when the course locks up. This issue was fixed in Update 7 for Storyline 2. Install the latest version of Storyline 2 to take advantage of the new features and fixes, then republish your course. Please let us know if issues persist and we will be happy to do what we can to assist you further! 

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