As of today (2020 Sep 25), when using Articulate Storyline 3, the software suddenly freezes, mouse cursor disappears (when above the Articulate Storyline 3) and then crashes. When opening the file after the crash, some text is replaced with garbage.
For instance, kindly see enclosure. This was not was I wrote as a Title.
Have you tried importing your project into a new project?
It would be helpful if you could attach the project to your reply to see what is causing the project to crash. You can attach it to this discussion or share it with us privately by using this link.
Our local IT - after recommendation from TicTac (the distributor of Articulate Storyline in the Nordic Countries) - has reinstalled the software. It seems to work now.
Yes, it happened to all projects on Friday (2020-09-25). Freeze and then crash.
I used the latest version (Update 10:3.10.22406.0). Same after reinstallation of course.
2 Replies
Hi Pär!
Oh no, this doesn't sound right!
Here are a few questions to get us started:
It would be helpful if you could attach the project to your reply to see what is causing the project to crash. You can attach it to this discussion or share it with us privately by using this link.
We're here to help!
Dear Lauren Connelly!
Our local IT - after recommendation from TicTac (the distributor of Articulate Storyline in the Nordic Countries) - has reinstalled the software. It seems to work now.
This discussion is closed. You can start a new discussion or contact Articulate Support.