I tried to record the screen for a training session and convert to view mode with step by step however application keeps shutting down when it tries to convert to slides. I never face this issue when I export from powerpoint or create new project and insert videos. Could someone help me understand why this keeps happening?
Sorry to hear you're experiencing crashing issues when recording your screen in Storyline! This problem does not happen on my end after recording the screen and selecting View Mode step-by-step slides. Please see the attached project file.
If the problem persists, would you be willing to share a copy of your Storyline file here or privately through a support case so we can look at it? We'll delete it when we're done testing!
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Hi Charmaine,
Sorry to hear you're experiencing crashing issues when recording your screen in Storyline! This problem does not happen on my end after recording the screen and selecting View Mode step-by-step slides. Please see the attached project file.
I'm happy to help troubleshoot! If you're already working on your local drive, try running these steps to fix possible installation issues.
If the problem persists, would you be willing to share a copy of your Storyline file here or privately through a support case so we can look at it? We'll delete it when we're done testing!