Hi Team, I am developing the carcass file using a storyline 360. The files contain a lot of GIF animation. While taking output by publishing, an error occurred and it related to memory allocation failed. How to resolve this issue? Could you please provide the solution as soon as possible ?.
I have attached the error popup and error information text file.
If the course continues to crash after, would you be willing to share the .story file with us for testing? You can share it privately by using this upload link. We'll delete it after taking a thorough look!
I'm getting the same error message as noted above. I uninstalled and reinstalled Storyline 360, but that didn't resolve the problem. I will upload the file. I'd appreciate any guidance that you could provide.
Thanks for reaching out and sharing that you're running into a similar issue and the troubleshooting that you've already done.
I responded to a similar post here, but it seems that you've narrowed it down a bit more.
It sounds like you may have a corrupt object or slide in this project file. I'd recommend the following to narrow it down a bit more:
previewing individual scenes to narrow it down
previewing individual slides in the scene
once the problematic slide(s) are identified, you can hide items on the timeline and preview until you identify the problematic items on the slide
If you need our help, then with your permission, please share your project file. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
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7 Replies
Hi there, Janagiraman. So sorry you hit that error during publish!
For our first steps, let's see if a fresh installation of Storyline 360 helps.
If the course continues to crash after, would you be willing to share the .story file with us for testing? You can share it privately by using this upload link. We'll delete it after taking a thorough look!
Hi Katie,
We compressed each GIF image and implemented it again. then installed again storyline 360 as you suggested. It works fine now.
Thank you for your reply.
Katie,
I'm getting the same error message as noted above. I uninstalled and reinstalled Storyline 360, but that didn't resolve the problem. I will upload the file. I'd appreciate any guidance that you could provide.
Hi Tony,
Thanks for submitting that case, and it looks like Renato was able to troubleshoot your file and made some updates to get you moving again.
Glad he was able to help!
I'm having the same problem and have done an uninstall and install. Mine won't even allow a preview. i can preview a scene, but not the whole story.
Hi Jeannette,
Thanks for reaching out and sharing that you're running into a similar issue and the troubleshooting that you've already done.
I responded to a similar post here, but it seems that you've narrowed it down a bit more.
It sounds like you may have a corrupt object or slide in this project file. I'd recommend the following to narrow it down a bit more:
If you need our help, then with your permission, please share your project file. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Hi Tony,
We received your reply that you received an incorrect email. Just as an FYI, you're subscribed to this conversation, which means you'll get an email for any reply that comes up afterward.
If you'd like to unsubscribe, feel free to scroll to the top of the conversation and select the Unsubscribe button. I hope this helps clear up any confusion!
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