Audio doesn't stop when navigating away from the course

Mar 05, 2020

Hi,

I am using Artculate 360 and publishing it as a scorm to Moodle.

I am playing an audio file with animations on the timeline. When the user switches the tabs, the timeline pauses while the audio keeps playing. So when the user goes back to the course, the animation would continue but not in synchronize when the audio.

I checked this forum that says this issue was fixed

https://community.articulate.com/discussions/articulate-storyline/audio-is-not-pausing-while-swapping-the-browser-tabs?page=2

And this forum that says the opposite case to mine (the audio pauses automatically)

https://community.articulate.com/discussions/articulate-storyline/course-continue-to-play-after-navigating-away-from-the-web-page

So I am a bit confused about what is wrong at my side?

5 Replies

Lauren Connelly
Staff

4 years ago03/06/20 at 2:57 pm (UTC)

Hi Mariam!

If you're still seeing this error where the audio continues playing when moving tabs in a browser, then I'd like for our Support Engineers to step in. They will need to dive into the file to understand the behavior.

Would you mind sharing your file with our Support Engineers so we can determine the fix? Please use this link to start a support case.

Jennifer Young

3 years ago02/25/21 at 8:16 pm (UTC)

Our leadership team is trying to curb multitasking and would like a course to pause when the user clicks out of the browser window. I am seeing conflicting information here- i see where a course in Storyline should stop when a user leaves the browser. Other people are posting that they have a course that keeps playing when a new browser window is clicked. How can we STOP a course from playing when a user clicks out of the course? Is it an LMS setting or a publication setting? Perhaps a trigger?

Lauren Connelly
Staff

3 years ago03/02/21 at 2:21 pm (UTC)

Hello Jennifer!

Great question! This setting to pause a course when the learner clicks outside of a browser window is usually found in an LMS.

I'd recommend reaching out to your LMS administrator to see if they have any recommendations on where to find a similar setting in the LMS you're using.

Please keep us updated on your findings!

Ruthya Krishnappa

5 months ago11/14/23 at 3:42 pm (UTC)

Hello,

Has there been any new updates to the design which allows a user to navigate to another tab and still have the audio playing in the course? Looks like this was the last and only discussion I could find: https://community.articulate.com/discussions/articulate-storyline/course-continue-to-play-after-navigating-away-from-the-web-page

Thanks!

5 months ago11/14/23 at 8:42 pm (UTC)

Hello, Ruthya! I have yet to receive updates regarding the feature for the course audio to continue playing, even after navigating to a new browser tab.

We're tracking requests for this feature, so I'll surface your post to my team and notify you of any changes. Here's a peek into our process for managing feature requests.

Have a great rest of your week!