Our team has confirmed and logged this issue as a bug. As you've noticed, the audio continues playing when opening another browser or clicking away from the slide. I've included your comments in the active report so that we can notify you when we have a fix!
We did find a workaround that might be helpful in your course! To avoid this bug, we recommend not adding navigation restrictions to the seek bar.
Another area you can check to ensure the navigation isn't restricted is in the Player properties.
On the Home tab, select the Player button. Then, in the Menu features underneath the slide titles should be a gear icon ⚙️that should lead you to the Menu Options.
Be sure to set the Menu to Free. This should help work around the issue.
7 Replies
Hello a-I!
Our team has confirmed and logged this issue as a bug. As you've noticed, the audio continues playing when opening another browser or clicking away from the slide. I've included your comments in the active report so that we can notify you when we have a fix!
We did find a workaround that might be helpful in your course! To avoid this bug, we recommend not adding navigation restrictions to the seek bar.
Hello Lauren,
Thank you for your response. Would you be able to clarify what you mean by a navigation restriction to the seekbar?
Currently the seekbar is set to allow seeking.
Thanks
Hi -a l,
Another area you can check to ensure the navigation isn't restricted is in the Player properties.
On the Home tab, select the Player button. Then, in the Menu features underneath the slide titles should be a gear icon ⚙️that should lead you to the Menu Options.
Be sure to set the Menu to Free. This should help work around the issue.
Hello Ren, Thank you for the detailed instructions, my navigation settings are set to Free, but the issue still occurs.
Hi -a l,
Apologies for sharing a workaround that no longer helped in the latest update! I tested this recently and found that the issue still occurs.
While I don't have a timeframe for a fix at the moment, I'll be sure to jump in here when there's any progress to share on this bug!
Greetings, -a l!
We dropped the newest version for Storyline 360: Update 38!
This version includes a fix for an issue where the seekbar would pause when opening a new browser tab while media played in the background.
Take a look at all the enhancements and give your software an update. We're excited to hear what you think! 😊
Thanks for the update! We noticed this bug, too.
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