Audio starts over instead of continuing

May 24, 2023

Renáta Seregi
By Renáta Seregi

Hi everyone,

I experience the following problem when I publish my project on an LMS platform and I open it in Chrome or Edge.

When I switch to a new browser tab/window the slide and the audio pauses, but when I return to the course instead of continuing where it paused, the audio starts over while the timeline continues.

As a consequence, the timeline will end before the audio can finish.

Even if I switch to a new browser tab in the middle of a slide, after returning to the slide the audio will start from the very beginning. The problem is only with the audio, everything else works fine on the slides. I don’t experience this problem with videos.

I observed this on storyline 360.

I installed the updates yesterday.

3 Replies
Kelly Auner
11 months ago05/25/23 at 1:52 pm (UTC)

Hi Renáta,

Welcome to the E-Learning Heroes community!

I understand you're experiencing an issue with the audio restarting, but the timeline resumes after returning to a course when published for LMS. I'm sorry to hear that you've hit this snag, and I'm happy to help troubleshoot! I'd like to ask a few clarifying questions to start.

  • Are you only seeing this issue in the published output, or does it happen in preview mode as well? You'll also want to check that you're using the most up-to-date version of Storyline 360.
  • Have you tried clearing your browser cache or using an incognito window?
  • Have you tried testing your course in SCORM Cloud? If the course plays as expected, then I suggest that you reach out to your LMS provider to troubleshoot the issue. They'll know how best to help with LMS-specific problems.

If it doesn’t work in SCORM cloud, I'd be happy to take a closer look at your file to investigate what's going on. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!

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