Audio dropping out in published content?

Hello Michelle!

Please confirm that you are working locally as described here. You could also try and repair your Storyline if the issue persists.

you could also share the troublesome slides here for us to look at, as we are running the Update 2:1411.2100.

Thanks for your reply, Emily.

Yes, I’m working locally. The project file was stored on a network drive, but I copied it down to my local drive, made the changes, and then published to my local drive. I placed the published content folder on the network so my coworker could test it, and also transferred my project file to him the same way. He copied both to his local drive, tested my file, and saw the same results. He then opened my project file, and republished to his local drive. Then he placed the published project to the network to transfer it to me. When I tested his, there were no audio problems.

I tried the repair option you sent. I ran the download as administrator, but it never gave me the option to reinstall. I could only uninstall, which I did. Then I ran it again as administrator, and reinstalled.

I opened my project file, republished, and the same audio problems were still there.

This is a very large project file, and the audio drops off on most off the slides. Did you want to see the the SL2 project file, or the published content?

Thanks for your help! 

Michelle

Michelle,

You could share the file privately here. We would just need the .story file so we can publish it from our end.